How to access the Health Care Provider portal
ICBC's Health Care Provider portal provides a secure environment for health care providers to submit invoices and reports and view the status of payments from ICBC, using the existing Health Care Provider Invoicing and Reporting application. To access the portal, you need your vendor number and a six-digit PIN, issued by us.
If you already have an ICBC vendor number
Vendors with an existing vendor number receive their first PIN from ICBC.
- If you receive ICBC payments by direct deposit: ICBC will send your PIN to the email address associated with your direct deposit information
- If you receive ICBC payments by cheque: ICBC will send your PIN to the mailing address associated with your vendor number
If you are new to working with ICBC
You need an ICBC-issued vendor number to access the portal. Instructions, application forms and provider-specific requirements are all available on our Vendor number page.
Once you have your vendor number, you will need to phone ICBC's Health Care Inquiry Unit (HCIU) to verify your identity and the email address you want associated with your PIN.
Contact the HCIU toll-free at 1-888-717-7150 or 604-587-7150 in the Lower Mainland, Monday-Friday, 8:30 a.m. to 4 p.m. PT.
Keeping your PIN secure
Providers are responsible for ensuring that only authorized staff use the PIN. Any confirmed or suspected breach in confidentiality or unauthorized use must be brought to ICBC's attention immediately.
You can reset your PIN if it is lost or forgotten or if you have staffing changes or other circumstances that warrant a new PIN.
For added security, ICBC will reset all PINs twice a year, in April and October, starting October 1, 2021.
Learn more about PIN security on our Managing your ICBC portal PIN page.
Have a question or need to troubleshoot using the Portal? Get help with the Portal.