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​​​​Vendor number

Vendor applications

Please note that due to a high volume of applications, you will receive a reply from a member of our vendor vetting team approximately ten weeks from the date your application was received. If your application does not include the required documents and qualifications, it may be rejected. ​​

As outlined with the launch of the Health Care Provider Invoicing and Reporting (HCPIR) application, our Supplier Programs Coordinators are in the process of emailing vendors to request documentation to reconcile accounts. Vendor requirements can be found below.

Update your vendor number

If you're a health care provider and you need to make changes to your existing vendor number, such as changing your address or name, updating your employee list or expanding your business to offer new treatment types, please complete the CL174G - Vendor application form and email the completed form to

Apply for a new vendor number

If you're new to ICBC billing, adding a new location or updating your list of practitioners, please provide the following for each physical location of your business:

Documentation can be sent to ICBC by email, fax (604-777-4624), or mail:

Supplier Performance Management
100 Blue Mountain Street
Coquitlam, BC V3K 1A2

Health care providers must also provide the following:





Occupational therapists

Massage therapists


  • ​​​Driver's licence, BCID or BC Services card
  • Proof of full registration in good standing with the College of Physical Therapists of BC, including registration number 
  • Interim registrants can apply to be added to an existing vendor number as they may direct-bill ICBC for services while under supervision 
  • Proof of at least the minimum requirement of professional liability insurance as required by the College of Physical Therapists of BC​ 



Health care providers and businesses must continue to meet the applicable vendor requirements on an ongoing basis in order to retain their vendor number.  ICBC reserves the right, at its sole discretion, to withdraw, suspend or deny a vendor number, or to refuse direct billing for specific treatment providers.  ICBC may take such action in circumstances that include, but are not limited to:

  • A health care provider is or becomes subject to practice restrictions, limits or conditions;
  • A regulatory body or professional association
    • commences or has conducted a misconduct investigation, or
    • reprimands or disciplines a health care provider; 
  • A health care provider or the business that employs them fails to advise ICBC of a material change in their practice status, including but not limited to a change in registration or membership status with the relevant regulatory body or professional association.


If you are treating ICBC claimants, prior to receiving your approved ICBC vendor number/practitioner addition request approval, you are required to collect payment directly from the claimant for those services. We will not accept backdated invoicing for services provided prior to approval. 

​If you have further questions or feedback about your vendor number, please contact ICBC Supplier Programs & Administration.