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Do you provide acupuncture treatments to ICBC customers injured in a car crash? Here are a few things you should know.


ICBC Fee Guide for Health Care Providers​​​​​.


Acupuncturists approved to treat ICBC customers and who have met ICBC's vendor requirements may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to invoice ICBC.

A vendor number is required to use the HCPIR application. Both a vendor number and Personal Identification Number (PIN) is required to use the HCPP.

If you would like a step-by-step guide on how to use the HCPIR application, you can reference our guide on Using HCPIR for Acupuncture Providers​. 

ICBC is the first payer for acupunctur​e treatments administered on or after April 1, 2019. ICBC customers who choose to visit a health care provider that charges a higher rate than what ICBC funds will not be able to recover the user fees from ICBC for claims with an accident date on or after April 1, 2019. The patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.

When your rates are less than the fees posted in the ICBC Fee Guide for Health Care Providers, you must send ICBC invoices using the manual billing submission process. Instructions are on the Invoicing and Reporting page.​

Treatment guidelines

Acupuncturists are expected to assess patients and determine their treatment plans in accordance with the College practise standards, using evidence-informed practice when establishing a diagnosis and providing treatments.

When treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return:

a. to the activities the patient could perform before the injury, or

b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;

(c) the usual course of recovery;

(d) the probable factors that are responsible for the symptoms the patient may be experiencing;

(e) appropriate self-management and pain management strategies.

(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.

​Clinical records

ICBC may request acupuncturists to provide clinical records. ICBC is not permitted to request clinical records without written patient consent.