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​​Massage therapists

Do you provide massage therapy treatment to ICBC customers injured in a car crash? Here are a few things you should know.

As of May 1, 2021, new procesess are in effect. To learn more, visit ICBC changes to insurance.

Invoicing

Massage Therapists (RMTs) approved to treat ICBC customers may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports directly to ICBC.

A vendor number is required to use the HCPIR. Both a vendor number and Personal Identification Number (PIN) is required to use the HCPP. If you do not already have a vendor number or you need to make changes to your vendor information, visit our Vendor number page. If you do not have a PIN, contact the Health Care Inquiry Unit to have one provisioned to you.

If you would like a step-by-step guide on how to use the HCPIR application, you can reference our guide on Using HCPIR for Massage Therapists​. 

ICBC is the first payer for massage therapy treatments administered on or after April 1, 2019. ICBC customers who choose to visit a health care provider that charges a higher rate than what ICBC funds will not be able to recover the user fees from ICBC for claims with an accident date on or after April 1, 2019. The patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.

When your rates are less than the fees posted in the ICBC Fee Guide for Health Care Providers, you must send ICBC invoices using the manual billing submission process. Instructions are on the Invoicing and Reporting page.

Treatment guidelines

Massage Therapists are expected to assess patients and determine their treatment plans in accordance with College practice standards using evidence-informed practice when providing treatments. 

When treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return: 

a. to the activities the patient could perform before the injury, or
b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;
(c) the usual course of recovery;
(d) the probable factors that are responsible for the symptoms the patient may be experiencing;
(e) appropriate self-management and pain management strategies.
(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable. 

Fees

ICBC Fee Guide for Health Care Providers​​

Clinical records

ICBC may request RMTs to provide clinical records. ICBC is not permitted to request clinical records without written patient consent.​