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​​​Massage therapists

Do you provide massage therapy treatment to ICBC customers injured in a car crash? Here are a few things you should know. ​


ICBC Fee Guide for Health Care Providers​​.


ICBC is the first payer for massage therapy treatments administered on or after April 1, 2019.

Massage Therapists (RMTs) approved to treat ICBC customers may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports directly to ICBC.

A vendor number is required to use the HCPIR application. Both a vendor number and Personal Identification Number (PIN)​ is required to use the HCPP.

If you would like a step-by-step guide on how to use the HCPIR application, you can reference our guide on Using HCPIR for Massage Therapists​.

Treatment guidelines

Massage Therapists are expected to assess patients and determine their treatment plans in accordance with College practice standards using evidence-informed practice when providing treatments. 

When treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return: 

a. to the activities the patient could perform before the injury, or
b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;
(c) the usual course of recovery;
(d) the probable factors that are responsible for the symptoms the patient may be experiencing;
(e) appropriate self-management and pain management strategies.
(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable. 

Clinical records

ICBC may request RMTs to provide clinical records. ICBC is not permitted to request clinical records without written patient consent.​