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​​​​​Medical assessment providers

Did you enter into a Contract for Services to provide independent medical services to ICBC? Here are a few things you should know.

This program was created to broaden the scope of available external medical services and to provide early diagnosis and intervention in order to enable quality care management to help our injured customers.​

Invoicing and reporting

Submit each completed CL708 invoice form for services to invoices@icbc.comThe file handler will continue to be the first point of contact for payment enquiries.​

Reports should be submitted to the distribution list on the original assignment request. Information and reports for ICBC claims representative should be submitted to medical.services@icbc.com

Please include the claim number and customer name in the file name of each invoice, medical report or review.

When emailing documents to ICBC, note that:

  • We can receive up to 20 individual invoices per email and pdf reports that are up to 25 megabytes.
  • Drop box links and zip files are not acceptable.
  • Files must not be password protected.​​

Set up direct deposit

Streamline the invoice payment process by completing the Authorization for Direct Bank Deposit form and follow the instructions to submit your banking information.