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​​​​​​​​​​​​​​​​​​​​​​​​​​​Occupational therapists​​​​

Performance standards updated

The occupational therapy performance standards have been updated. Please see the notification of changes for details.

​Your ICBC supplier account number

Occupational th​erapists working with ICBC are governed by the Performance standards for approved occupational therapists, which outline service expectations and reporting requirements.

Occupational therapy firms who wi​sh ​to work with ICBC customers are required to submit an application for an ICBC supplier account number and have their participating occupational therapists submit a signed Participation agreement confirming that they will adhere to these standards. Occupational therapists who sign the agreement are placed on an approved list of service providers; however, being on the list does not guarantee work.

If you do not have a vendor number or you need to make changes to your vendor information, visit our Vendor number page.

Invoicing, reporting and treatment plan submissions

Occupational therapists on the approved list of service providers may use the Health Care Provider Portal (HCPP) to submit invoices and reports directly to ICBC. The line items in the HCPP are described in the Performance standards.

Treatment plans must be submitted through the HCPP. Refer to Section 7.4 of the Performance standards for more information.

Both a vendor number and Personal Identification Number (PIN) is required to use the HCPP. If you do not have a PIN, contact the Health Care Inquiry Unit to have one provisioned to you.

Report templates

Support on fillable PDFs

Please note that a personal computer (laptop, notebook, desktop, etc.) is required to use the fillable PDF report templates. Mobile devices, including devices using iPad OS and iOS, are not supported.

To fill in and save a PDF:

  1. Right-click the link, select “Save link as…" from the menu, and save the PDF file to your computer.
  2. Open the PDF in Adobe Acrobat or Adobe Reader.
  3. Fill in the form, and review the information you've entered.
  4. If applicable, click the “Lock" button at the top of the form. This will set the form to a “read only" state. This action cannot be undone, so ensure you've carefully reviewed the information you entered into the form before locking the PDF
  5. Save the PDF document.

Treatment guidelines

Occupational therapists are expected to assess and determine their treatments in accordance with the College practice standards.

As of April 1, 2019, when treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return:

a. to the activities the patient could perform before the injury, or

b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;

(c) the usual course of recovery;

(d) the probable factors that are responsible for the symptoms the patient may be experiencing;

(e) appropriate self-management and pain management strategies.

(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.

Note: Oversight is the responsibility of a health care provider to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.


The hourly rate for Occupational Therapy services is adjusted annually based on the Consumer Price Index. The hourly rate is outlined in the Insurance (Vehicle) Act and the Enhanced Accident Benefit Regulation and is listed in the table below.​

Fee table

Hourly rate$119 per hour

Rehabilitation assistance/life skills work

$45 per hour. Applicable to services delivered by a rehabilitation assistant. All rehabilitation assistance services, including applicable travel and mileage, requires pre-authorization.

Travel time incurred by a health care provider operating within the scope of a rehab assistant is payable at $22.50 per hour, billed to the minute, up to a maximum of 60 minutes total per treatment session. Travel time must be cost shared so that travel time to a location where multiple customers, ICBC or otherwise, are treated, the cost is shared across those clients/claims in an equal manner.

These fees apply to all treatments administered on or after April 1, 2022, regardless of the date of the accident that caused the injury.

Equipment purchases

As per Section 9 of the Performance Standards, where durable medical equipment purchases are required to support ICBC customer care, the purchase must be made from an approved supplier. ICBC participates in the BC Government Mobility Devices and Durable Medical Equipment Master Standing Agreement, and applicable goods purchased for ICBC customers must be sourced from participating suppliers.