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Do you provide psychology treatments to ICBC customers injured in a car crash? Here are a few things you should know.

Invoicing and reporting

ICBC is the first payer for psychology sessions administered on or after April 1, 2019.

Psychologists approved to treat ICBC customers with their own claim (grief counselling*, or otherwise) and who have met ICBC’s vendor ​​number requirements may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports directly to ICBC.

A vendor number is required to use the HCPIR application. Both a vendor number and Personal Identification Number (PIN)​ is required to use the HCPP.

If you would like a step-by-step gu​ide on how to use the HCPIR application, you can reference our guide on Using HCPIR for Psychologists.

*Immediate family members may be eligible for grief counselling support to cope with the loss of their loved one involved in a crash May 1, 2021 or later.  Invoices for these sessions cannot be submitted using HCPIR/HCPP; they must be submitted using the manual billing and document submission process.

Report templates


In the report templates, below invoice information, claimant information and practitioner information there is a section called Assessment Date(s). This section includes four different date fields, which permits a psychologist to indicate that more than one visit was needed to conduct an assessment. By providing a psychologist with up to four visits to complete an initial assessment report, the psychologist is able to use an additional three visits, billable at the standard treatment fee, to conduct a fulsome assessment and to ensure that the report is completed in its entirety.  

Support on fillable PDFs

Please note that a personal computer (laptop, notebook, desktop, etc.) is required to use the fillable PDF report templates. Mobile devices, including devices using iPad OS and iOS, are not supported.

To fill in and save a PDF:

  1. Right-click the link, select “Save link as…" from the menu, and save the PDF file to your computer.
  2. Open the PDF in Adobe Acrobat or Adobe Reader.
  3. Fill in the form, and review the information you've entered.
  4. If applicable, click the “Lock" button at the top of the form. This will set the form to a “read only" state. This action cannot be undone, so ensure you've carefully reviewed the information you entered into the form before locking the PDF
  5. Save the PDF document.

Treatment guidelines

Psychologists are expected to assess patients and determine their treatment plans in accordance with the College practice standards, using evidence-informed practice when establishing a diagnosis and providing treatments.

When treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return:

a. to the activities the patient could perform before the injury, or

b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;

(c) the usual course of recovery;

(d) the probable factors that are responsible for the symptoms the patient may be experiencing;

(e) appropriate self-management and pain management strategies.

(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.