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​​​​​​​​​​​​​​Personal care assistance providers  

Do you provide homemaking or attendant care services to customers injured in a car crash? Here are a few things you should know.​

Updates as of August 2, 2021

  • PCA Program rates and invoicing
  • direct billing privileges and fees for non-Program participants

Apply to the Personal Care Assistance (PCA) Program

A service provider’s participation in the Personal Care Assistance Program​ ​(the "Program") is voluntary and requires the service provider to meet and maintain Program requirements. ​Being a participant in the Program allows service providers to work together with ICBC to continuously improve service efficiency to our mutual customers and to: 

  • ​​Access higher rates for homemaking services, 
  • Engage in a direct billing relationship with ICBC for homemaking and attendant care services, and 
  • Obtain enhanced exposure for their services. 

The Personal Care Assistance Program Guide​, Personal Care Assistance Program Agreement, and the Health Services Business Partners Page detail all eligibility requirements, direct payment conditions, participant responsibilities and the conditions for continued participation in the Program. All participants in the Program agree to comply with program stan​​dards and requirements set out in each of the above-noted documents.

Application process 

Please review the Personal Care Assistance Program Guide​ and the minimum requiresments are met prior to beginning your application. 

To apply:

1. Register for a Bonfire account and log in.

2. Find the Personal Care Assistance project and click on 'View Opportunity'.

3. Review the Project Details and Mandatory Requirements.

4. Download and review all the Supporting Documents and complete the Mandatory Questionnaires, including the applicable Homemaking and/or Attendant Care Questionnaires.

5. Upload all mandatory supporting documentation.

Note that applications that contain incomplete or inaccurate information will not​ be considered and may not receive a response from ICBC.​​

6. Submit your application.

ICBC will contact you once your application has been reviewed. 

Please see the FAQ document found in the Supporting Documents section in Bonfire for further information. ​

Rates and invoicing

Effective August 2, 2021, the following rates will apply for homemaking and attendant care services. Homemaking and attendant care services require prior funding authorization from an ICBC claim representative. 

Note: ICBC pays for actual time spent completing the homemaking or attendant care services billed in increments of 15 minutes. ICBC does not pay for indirect time, travel, mileage, supplies, or any other additional expenses.

Personal Care Assistance Program participants​

​Service type
Hourly rate
​​Invoicing method
​Minimum billable hours
​Homemaking
​$35.00
​Health Care Provider Portal

​Program participants may charge a minimum 1 hour per visit for homemaking services only when the customer does not require any other services such as attendant care.

​Attendant care
​$40.00
​​Health Care Provider Portal

​Program participants may charge a minimum 2 hours per visit for attendant care services.

​​Non-Program participants

The below applies for homemaking and/or care service providers who are not part of ICBC's Personal Care Assistance Program.
Service type
Hourly rate
Payment method
​Minimum billible hours
​Homemaking
​$20.00
​Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration.

ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program.​
​Not applicable
​Attendant care
​$35.00
​Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration.

ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program.
​Not applicable