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​​​​Personal care assistance providers  

Do you provide homemaking or attendant care services to customers injured in a car crash? Here are a few things you should know.​

Direct billing changes

Direct billing privileges and fees are changing for homemaking and attendant care service providers. Find out more below.

Apply to the Personal Care Assistance (PCA) Program

A service provider’s participation in the Personal Care Assistance Program (the "Program") is voluntary and requires the service provider to meet and maintain Program requirements. Being a participant in the Program allows service providers to work together with ICBC to continuously improve service efficiency to our mutual customers and to: 

  • ​​Access higher rates for homemaking services, 
  • Engage in a direct billing relationship with ICBC for homemaking and attendant care services, and 
  • Obtain enhanced exposure for their services. 

The Personal Care Assistance Program Guide, Personal Care Assistance Program Agreement, and the Health Services Business Partners Page detail all eligibility requirements, direct payment conditions, participant responsibilities and the conditions for continued participation in the Program. All participants in the Program agree to comply with program standards and requirements set out in each of the above-noted documents.

Application process 

Please review the Personal Care Assistance Program Guide on Bonfire prior to beginning your application.

To apply:

  1. Search for the Personal Care Assistance Program on Bonfire.
  2. Create a Bonfire account to complete the application process. Please note that applications that contain incomplete or inaccurate information will not be considered and may not receive a response from ICBC. 
  3. ICBC will contact you once your application has been reviewed. 

Rates and invoicing

Effective August 2, 2021, the following rates will apply for homemaking and attendant care services. Homemaking and attendant care services require prior funding authorization from an ICBC claim representative. 

Note: ICBC pays for actual time spent completing the homemaking or attendant care services billed in increments of 15 minutes. ICBC does not pay a minimum service charge for each visit or for indirect time, travel, mileage, supplies, or any other additional expenses.

Personal Care Assistance Program participants​

​Service type:
Hourly rate:
​​Invoicing method:
​Homemaking
​$35.00
​Health Care Provider Portal
​Attendant care
​$35.00
​​Health Care Provider Portal

​​Non-Program participants

The below applies for homemaking and/or care service providers who are not part of ICBC's Personal Care Assistance Program.
Service type:
Hourly rate:
Payment method:
​Homemaking
​$20.00
​Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration.

ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program.​
​Attendant care
​$35.00
​Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration.

ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program.