Service Alert
Scheduled outage
Please be advised, there will be a systems outage from 10:00 pm on Saturday, February 27 to 8:00 am on Sunday, February 28. During this time, ICBC applicaitons (APL, APR, GWE, VDIA) as well as Mitchell and Entegral systems will be unavailable.
Last updated Friday, Feb 26, 2021 03:25 PM

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Resolved issues

The following collision or glass repair facility issues have now been resolved. We recommend you check this page often to keep up to date.

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Missing QA recordsQAPM, Entegral

Certain updates to QA records are not being received by the Entegral scorecard calculation. This is not impacting the QA dashboard or the ability to dispute. Functionally this has caused 600+ collision and glass QAs to be omitted from score calculation or scorecard display. The Source of this issue has been identified, and the incorrect records will be reflected on the Entegral scorecard with a manual refresh update at the end of next week.

Collision & Glass Repair FacilitiesResolved
Inverted Average Labour Hours Per Day ScoreEntegral

​Scorecards - The scoring calculation applied to the Average Labour Hours Per Day measure is inverted, The "Average Labour Hours Per Day" measurement should be rewarding the facilities with the highest average hours per day with the highest scores. Currently the system is applying the highest scores to the lowest hours per day. Once the system issue is corrected, the scorecards will reflect this measure as it was designed. This fix is scheduled to be reflected in the manual refresh of the Entegral Scorecard at the end of next week.

Collision Repair FacilitiesResolved
Mis-attributed QA formsQAPM, Entegral

​A data mapping error between ICBC systems is impacting a limited number of dual repair facilities (Collision and Glass). A fix is in progress and all score data will be re-cast once the mapping error is fixed.

Collision & Glass Repair FacilitiesResolved
Glass Score Card not updatedEntegral

G​lass score card data ​upload was not sucessfully uploaded into Entegral, the issues is currently being worked on.​

Collision Repair FacilitiesResolved