Material damage

Find a Service Location

​Contact list

Material Damage Account Services

Not sure who your Account Rep is? Our MD Account Services list includes all B.C. shops (A-Z) and their associated Account Reps.

Title ​Manager/Account Rep ​Cell phone ​Email ​MSO/Areas responsible

Manager, Claims Programs & Technical

​Tom Maple

​604-855-2071

tom.maple@icbc.com

Manager, MD Account Services

Mardeanna​ Lock

​604-818-1913

mardeanna.lock@icbc.com

​Carstar, Automind, Openroad, Belron

​MD Account Rep

​Edward Wang

​604-527-8757

edward.wang@icbc.com

​Northeast, Northwest, Richmond-Delta (partial)

​MD Account Rep

Sangkil ​Lee

​604-527-8771

sangkil.lee@icbc.com

​North Surrey-New West, Richmond-Delta (partial)

​MD Account Rep

​Terence Chu

​604-527-8749

terence.chu@icbc.com

​Richmond-Delta (partial)

​MD Account Rep

Terry Kinamore

​604-527-8716

terry.kinamore@icbc.com

​Burnaby

Manager, MD Account Services

​Rod Keleny

​604-868-4303

roderick.keleny@icbc.com

Colorworks,​ Craftsman, Novus Glass

​MD Account Rep

​Jon Rathbone

​778-584-1652

jon.rathbone@icbc.com

​Nanaimo, North Island-Sunshine Coast (partial), Victoria

​MD Account Rep

​Jerry Safruik

​250-830-7744

jerry.safruik@icbc.com

​North Island-Sunshine Coast (partial)

​MD Account Rep

​Reagan Robinson

​250-714-6490

reagan.robinson@icbc.com

​Nanaimo, North Island-Sunshine Coast, Vancouver-North Vancouver

​MD Account Rep

​Robert Pachini

​604-329-4749

robert.pachini@icbc.com

Vancouver-North Vancouver

Manager, MD Account Services

​Richard Edwards

​604-842-3739

richard.edwards@icbc.com

Boyd, ​Kirmac, No. 1, Crystal Glass

​MD Account Rep

​Charn Johal

​604-813-2361

charn.johal@icbc.com

​Newton

​MD Account Rep

​Mary Thomson

​​604-597-6369

mary.thomson@icbc.com

​Tri-Cities-Maple Ridge

​MD Account Rep

​Derek Mills

​604-597-7605

derek.mills@icbc.com

​Langley-South Surrey

​MD Account Rep

​Rod Jones

604-768-5206

rod.jones@icbc.com

​Abbotsford-Chilliwack

​Manager, MD Account Services

​Jamie Nunn

​250-819-0650

jamie.nunn@icbc.com

​Fix Auto, All West Glass, CSN, Lift

​MD Account Rep

​Reece Lipkewich

​604-842-8552

reece.lipkewich@icbc.com

​Kelowna-Vernon, North Okanagan

​MD Ac​count Rep

​Justin Holbrook

​250-306-4259

justin.holbrook@icbc.com

​Kamloops-Merritt, Prince George, 100 Mile-Williams Lake

​MD Account Rep

​Gavin Berry

​250-851-6502

gavin.berry@icbc.com

​East & West Kootenays, South Okanagan

Material Damage Operations staff

Director Material Damage & SIU       Sabi Bains778-368-7015
Admin Assistant (Confidential) Tiffany Gorder 604-777-4615

Manager, MD Programs Collision/Commercial

Troy Campbell

778-368-6927

MD Programs - Collision/Commerical

Business Process Advisor (BPA)

Jonathon Stewart

778-368-6913

Manager, MD Programs Glass/Rental/Parts

Kevin Walsh

604-982-2890

MD Programs - Glass/Rental/Parts

Business Process Advisor (BPA)

James Parry

778-368-6974

Manager, MD Programs Vehicle

Settlement/Salvage/Towing

Alex Jansen

778-368-6930

MD Programs - Vehicles

Settlement/Salvage/Towing

Business Process Advisor

Scott Arthur

778-368-7036

Manager, Supplier Programs & Administration

Christian Bishop

General Line Toll-Free

604-415-3611

1-877-921-3311

Supplier Programs Coordinator

Burnaby, Kingsway, Maple Ridge, 5th & Cambie, SVA

Jennifer Pyefinch604-415-3631

Supplier Programs Coordinator

Langley, Terrace, Williams Lake, Quesnel, Smithers, Prince Rupert, Fort St. John, Dawson Creek, Prince George

Joanna Dzwinka604-415-3606

Supplier Programs Coordinator

Capilano, Richmond, Surrey, Coquitlam, Chilliwack, Powell River, Squamish, Sechelt

Leanna Enders604-415-3612

Supplier Programs Coordinator

Victoria, Nanaimo, Campbell River, Duncan, Courtenay, Port Alberni

Supplier Programs Coordinator

Newton

Kristen Lee

 

 

Abigael De La Cruz

604-415-3606

 

 

604-415-3605

Supplier Programs Coordinator

Abbotsford, Kamloops, Kelowna, Penticton, Trail, Cranbrook, Vernon, Salmon Arm, Nelson

Miriam Teng604-415-3644

Supplier Performance Management

  
Manager, Supplier Performance ManagementChris Nagy604-520-8286
Supplier Performance Management AdvisorAl Howard 604-520-8259
Supplier Performance Management AdvisorAngelo Carusi604-520-8279
Supplier Performance Management AdvisorBen Booth604-520-8280
Supplier Performance Management AdvisorDon Wallace 604-520-8212
Supplier Performance Management AdvisorIan Preddy604-815-4713
Supplier Performance Management AdvisorVictor Schmidt604-520-8283
Supplier Performance Management AdvisorLisa Panchenko604-520-8213
Supplier Performance Management AdvisorJennifer Trenaman604-519-6871
Supplier Performance Management AdvisorDaniel Jacquart604-520-8278

Estimating Services

  
Manager, Claims Operations Estimating Services (Lower Mainland)Shane Loiselle604-870-6717

Manager Estimating Services
5th & Cambie

Andrew Stewart

604-868-5109

Supervisor, Material Damage

Mark Graziano

604-871-2462

Manager Estimating Services
Abbotsford

Paul Pass

604-850-8068

Manager Estimating Services
Chilliwack

Tracy Lewis

604-702-3804

Manager Estimating Services
Capilano / Squamish / Sechelt

Andrew Stewart

604-868-5109

Manager Estimating Services
Langley

Kelly Stapleton

604-533-7427

Manager Estimating Services
Burnaby and Coquitlam

Drew White

604-519-6855

Manager Estimating Services
Newton

Kelly Stapleton

604-533-7427

Manager Estimating Services
Richmond

John Benincasa

604-279-7204

Manager, Claims Operations Estimating Services (Outside Lower Mainland)Larry Kucher250-861-7902

Manager Estimating Services
Cranbrook / Nelson / Trail / Dawson Creek / Fort St. John

Dan Ford

250-417-4870

Manager Estimating Services
Kamloops / Quesnel / Williams Lake

 John Dolhanty

250-503-2606

Manager Estimating Services
Kelowna

Jamie Krimmer

250-861-7979

Manager Estimating Services
Nanaimo / Campbell River / Courtenay / Port Alberni

Blake Pentecost

250-390-5546

Manager Estimating Service
Prince George / Penticton

Frank Marton

250-770-8400

Manager Estimating Service
Vernon / Salmon Arm / Smithers / Terrace / Prince Rupert

 John Dolhanty

250-503-2606

Manager Estimating Service
Victoria / Duncan

John Betker

250-480-5659

Manager, Operations Vehicle Estimating ServicesWade Adams604-777-4563
Manager Estimating Services
Central Estimating Facility
Curtis Yardley604-777-4583

Supervisor, Material Damage

Rob Mah

604-777-4529

Manager Estimating Services
Central Estimating Facility
Mike Malsegna604-777-4509

Supervisor, Material Damage

Glen Ferguson

604-777-4565

Manager Estimating Services
Provincial Express
Henry Chan604-777-4506
Manager Estimating Services
Provincial Express
Edward Urmeneta604-777-4590

​Supervisor, Material Damage

Trevor Morris​604-777-4614
Manager Estimating Services
Provincial Express
Alan Yip604-619-6517
Manager, Claims Operations Vehicle Settlement ServicesShelley Campbell604-777-4628

​Manager Estimating Services

OOP Estimating/Vendor/Subro

​Zoltan Kolocka​778-368-7034

​Supervisor, Material Damage

​John Vieira​778-368-7083
Manager Estimating Services
Central Estimating Facility
Vehicle Settlement Services
Gary Khakh604-777-8555
Manager Estimating Services
Central Estimating Facility
Vehicle Settlement Services
Maria Tomelden604-777-4656

Supervisor, Material Damage

Amelia Pantusa

604-777-4516

Manager Estimating Services
Central Estimating Facility
Vehicle Settlement Services
Tracy Ardanaz604-777-4502   

Supervisor, Material Damage

Kathryn McKane604-777-4504
Manager Estimating Services
Abbotsford
Vehicle Settlement Services
Randy Dollard604-850-8030

​Supervisor, Material Damage

​Susan Siemens​604-850-8003
Manager, Claims Operation Salvage Services & GlassJoanne Thornley604-528-7572
Manager Estimating Services
Provincial Glass & Vendor Unit
Tyler Chorney604-527-8704
​Manager, Salvage Services
Lower Mainland Salvage
​Patrick Neal​604-528-7551
Manager, Salvage Services
Outside Lower Mainland Salvage
Lori Garrett604-504-4302
Manager, Claims Operations Estimating Services (SVA & Commercial)​Patrick Welford​604-202-7970
​Manager, Estimating Services
Speciality Vehicle
​Yui Mak​604-871-2407
Manager, Commercial Services
Commercial Estimating Services
Phil Simpson604-533-7416
Manager, Commercial Services
Commercial Estimating Services
Suresh Lal604-597-7604