Service Alert
System maintenance
ICBC is currently undergoing upgrades and customers may not be able to use some online functions from 9 p.m. until 4 a.m. PT. We will be back online to serve you in the morning. Thank you for your patience.
Last updated Wednesday, Apr 08, 2020 03:15 PM

Material damage

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​Material damage services 

Our material damage partners help ICBC customers deal with vehicle damage and repairs. This section is for, but is not limited to, collision repair, glass repair, mechanical, heavy equipment, motor dealers and tow companies.

New Collision and Glass Repair Programs

Program Change Alert

Please see the Change Alert section of the Material Damage Claim Procedures site for program updates.


For questions related to the collision or glass program redesign, the on-site coordinator network, or support materials, please use our online form. For all other questions, please email

A better, more affordable ICBC

The B.C. government and ICBC have announced changes to auto insurance. Coming in May 2021, Enhanced Care coverage will result in significantly enhanced care, recovery and wage loss benefits and provide long-term affordability and stability to auto insurance in B.C. To learn more, visit

NAGS price changes January 27, 2020

Glass-only sublet policy November 18, 2019

Glass pricing and billing November 18, 2019

Quarterly Mitchell update and system outage November 12, 2019

ICBC tire pricing for October 2019 (.xls) October 15, 2019

Vehicle impound administrative process changes at Driver Services - effective September 16, 2019 September 18, 2019

National auto glass specifications pricing changes - effective September 22, 2019 September 16, 2019

Changes to rental program September 1, 2019

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