Post-Implementation Business Review
The Post-Implementation Business Review (PIBR) to
better understand the financial health and performance of the Collision and
Glass Repair industries in BC is underway. The industry working group has been
established and surveys have now gone out to suppliers.
We
committed to completing the PIBR during the Collision and Glass Repair program
redesign process. One of our key goals is to support the sustainability of the collision
and glass repair industries, while ensuring customers continue to receive safe
and quality repairs at the best market value.
The
PIBR is being completed by an independent third-party firm,
PricewaterhouseCoopers (PwC). PwC launched the industry survey on July 27, and
collision and glass repair program participants will have until August 21 to
complete it. PwC is asking for individual facility revenue, cost, workforce and
efficiency data to understand the industry’s financial health and performance.
This
survey is industry’s opportunity to help guide key decisions and ICBC’s next
steps. Without quality data, we are unable to develop a comprehensive framework
focused on collision and glass sustainability and remuneration. As such, we
encourage all program participants to take the time to complete the survey
before the August 21 deadline.
Only
PwC will see the supplier data and they are prohibited from sharing
identifiable shop data with ICBC. PwC also plans to share a summary of findings
with all survey respondents, and the public report will be available upon
completion. A successful review depends on a high rate of participation.
To
ensure the review is designed and executed with industry in mind, a PIBR
working group has been formed to provide feedback to PwC. This group has
regional representation and includes members from multi-shop owners, banner
groups, independent and dealership facilities. A list of members of the
PIBR working group can be found in the June 24 message below.
Contact information
If you have any questions
related to the survey or the one-time contribution for your efforts in
completing the survey, please email Pricewaterhouse Cooper.
If you have questions
related to ICBC’s role, please email ICBC.