Material damage

Find a Service Location

Post-Implementation Business Review

One of our key goals is to support the sustainability of collision and glass repair industries, while ensuring customers continue to receive safe and quality repairs at the best market value. To ensure we meet these goals, we committed to industry to complete a post-implementation business review (PIBR) in 2020. 

The PIBR is being completed by a third-party firm, PricewaterhouseCoopers (PwC), and will allow us to develop a governance framework to provide a disciplined and systematic review of collision and glass industries'  sustainability and remuneration. PwC will launch an industry survey the week of July 20, and collision and glass repair program participants will have three weeks to complete it. PwC will ask for individual facility revenue, cost, workforce and efficiency data to understand the industry‚Äôs financial health and performance.

Be assured that only PwC will see raw data and they are prohibited from sharing identifiable shop data with ICBC. A summary of findings will be shared with all survey respondents in September, and the public report will be available before the end of the year. A successful review depends on a high rate of participation.

To ensure the review is designed and executed with industry in mind, a PIBR working group has been formed to provide feedback to PwC. This group has regional representation and includes members from multi-shop owners, banner groups, independent and dealership facilities. Please note that due to familiarity with the consultation process, current representation of the industry and project timelines we asked for volunteers from existing committees that ICBC works with. A list of members of the PIBR working group can be found in the June 24 message below. 

Contact information

For more information about the PIBR, you can contact: