Find a Service Location

  • Print this page
​​

​​​​​​Towing Business R​eview

The Towing Business Review (TBR) to better understand the financial health and performance of the Towing industry in BC is underway. The industry working group has been established and surveys will soon be sent to suppliers.


Our material damage partners help ICBC customers deal with vehicle dama​ge and repairs. It is important to ICBC and our mutual customers that we have sustainable industries to provide safe, affordable, and reliable services. One of our key goals of this TBR is to better understand the financial performance and factors influencing service delivery in the Towing and Storage industry.

The TBR is an independent review of the towing i​​ndustry and is being completed by a third-party firm, PricewaterhouseCoopers (PwC). They will launch the survey on April 14. Good quality data is essential to this review and as such, we encourage all Towing and Storage supplies to take the time to complete the survey before the May 7 deadline. 

This survey is industry’s opportunity to help guide key decisions and ICBC’s next steps. Through the TBR, ICBC is looking to better understand the financial performance and factors influencing service delivery in the Towing and Storage industry. PwC’s analysis will help ICBC make informed decisions regarding operational requirements and remuneration of Towing and Storage suppliers in BC.

Supplier confidentiality is important which is why only PwC will see the supplier data and they are prohibited from sharing identifiable data with ICBC. Your feedback will help us generate accurate and representative findings. A successful review depends on a high rate of participation. The TBR report will be available on ICBC’s website in July.

To ensure the review is designed and executed with the Towing and Storage industry in mind, a TBR industry working group has been formed to provide feedback to PwC. This group has regional representation and a list of members of the PIBR working group can be found in the April 12 message.