When will the new collision repair program be introduced?
We plan to begin implementation of the new collision repair program on February 3, 2020.
Will facilities in the existing program need to re-apply?
Express Repair facilities that are currently in good standing will need to sign a new agreement in order to participate in the new program. Additionally, they will be required to create a “company profile” by entering information in a new system called Entegral. Express repair facilities will join the new program in Tier 2.
What is the term of the new contract?
In the past, Express repair agreements had a one year term and were renewed annually at the end of October. The new collision repair program agreement has a three year term, running from February 3, 2020 to February 2, 2023.
Are there changes to rates among tiers?
All tiers have the same rates. Repair facilities that are under a second performance review cycle are subject to the development rate for 90 days regardless of tier.
Rates will remain the same if a facility moves from one tier to another – rates are independent of tier status.
When will the phase out for non-accredited and accredited facilities (c.a.r. shop program) begin?
The phase out of non-accredited facilities will commence at the start of the new program on February 3, 2020 for a two year period. The phase out period for accredited facilities (c.a.r. shop program) will be from February 3, 2020 until June 30, 2020.
If a facility is part of a chain or MSO & Banner, will it be measured individually or as part of a group?
Each individual repair facility is measured against all other repair facilities in their respective region, regardless of whether the facility is an independent, banner shop, or part of a chain.
How often will tiering take place?
Static tiering will commence after 12 months and the future date will be communicated in the near future.