Material Damage

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Collision repair program

Through our Collision Repair Program, we're committed to working cooperatively with collision repair facilities to benefit our mutual customers. The program:

  • Accredits collision repair facilities that achieve and maintain the highest standards for customer service and quality repairs.
  • Ensures that customers receive efficient, cost-effective repairs that meet the highest industry standards for safe, proper repairs.
  • Creates efficiencies by removing obstacles and improving workflow
  • Recognizes Participants that perform at a high level.
  • Provides Participants with access to business systems and software to estimate repairs to ICBC customer vehicles.
  • Recognizes the investments that Participants make in training, equipment, productivity and customer service.

To find out more about the program you can review the collision rep​air program guide​.

Program Change Alert

Please see the Change Alert section of the Material Damage Claims Procedures site​ for program updates.

Making support requests

To better assist repair facilities, support requests are consolidated into a single form. Now you can submit all your requests for collision repair estimates, towing requests, technical issues and more, all in one place. This not only lets us process your requests more quickly, but also makes submitting requests easier and simpler for you. Make a support request here​​.

Collision Repair systems and requirements

Access to these systems is restricted to Collision Repair Program facilities and their authorized employees. You require a username and password to access these systems.

In addition, please ensure that you have the necessary Technology requirements to use the Collision Repair Program systems.

If you do not have an ICBC facility number, please contact the Supplier Program & Administration team at​

Hours of operation (PST)

Repair Facility Support Requests

7 days a week:
5 a.m.–10 p.m.

Collision Repair systems

Monday to Friday:
6 a.m.–10 p.m.
6 a.m.–7 p.m.
9 a.m.–9 p.m.​



Monday to Friday:
5 a.m.–5 p.m.

7 a.m.–11 a.m.

Provincial centralized express:

Monday to Friday*:
7:30 a.m.–5 p.m.

*Limited services provided on Saturdays and Sundays​


Current participants who have questions related to their participation should reach out to Account Services.

Please refer to contacts for other enquiries such as technical issues or how to apply to the program.


​​ICBC tire pricing for N​ove​mber (xlsx) November 2023​

Mitchell Intelligent Review update October 2023​

​​Col​lision Repair policy & procedure change​​ September 2023

​​ICBC tire pricing for September ​​​(xlsx) September 2023​

Supporting a healthy workplace​ September 20​23

​​ See all news​​