Tip of the Month
Commonly back-ordered parts have had a significant impact on the industry because of major shipment delays and supply issues. It is also important to note that back-ordered parts can affect the vehicle reparability when combined with the increased rental costs due to these lengthy parts delays. It is important that our business partners provide immediate notice to ICBC when they are aware of back-ordered parts so that the most economical repair decision can be determined up front.
When the vehicle is repairable and the shop is unable to continue with repairs until the back-ordered parts have arrived, the shop may submit a request for ATS reimbursement ($30/day) through the CL113D notification. Please ensure you have followed both procedures outlined in the Collision Repair Program Guide:
9.20. Work Stoppage Due to Original Equipment (OE) Part(s) on Back-Order
When a Participant is advised of a back-order on an OE part that may cause all work on a vehicle to stop, they should, as soon as possible, consider the following options:
• temporary repair of damaged part to facilitate continuation of the repair process
• use of alternative parts
• repairing rather than replacing the part, and
• completing the repair(s) sufficient to make the vehicle roadworthy and arranging for the customer to return at a later date to have the part installed.
If any of these options are considered viable, the Participant must contact ICBC Provincial Express to discuss next steps. If none of the above options are viable, the Participant must advise ICBC Provincial Express of the anticipated length of delay. Participants should document details regarding the backorder part including:
• back-ordered part(s) identified on estimate
• date all work stopped entered in the “Messages" section of Mitchell Connect
• date of expected delivery of part, and
• dealer invoice supporting part ordered and anticipated delivery dates.
9.20.1. Applicable ATS Courtesy Vehicle Allowance
If all work is stopped on the vehicle for a period of three consecutive business days due to a backordered OE part, the Participant may invoice ICBC at the courtesy vehicle daily allowance during the work stoppage, commencing on the fourth business day until the part is delivered, provided the customer remains in an ATS courtesy vehicle.
The Participant must complete the applicable section of the CL113D related to OE back-ordered parts. ICBC does not pay the courtesy vehicle allowance unless the Participant notifies ICBC at the time they first become aware of the back-order part that may cause work stoppage in excess of three days. Participants may be required to submit parts invoice(s) to ICBC to verify the back-ordered parts delay.