Material damage

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Express Repair program participants

Express Repair program guide

Please review the Express Repair program guide (Updated May 2018)

Express Repair systems and requirements

Access to these systems is restricted to Accredited c.a.r. shop VALET facilities and their authorized employees. You require a username and password to access these systems.

In addition, please ensure that you have the necessary technology requirements to use the Express Repair systems.

If you do not have an ICBC facility number, please contact the Manager Estimating Services at your servicing claims office.

For Express Repair program questions, please email us at Supplier Performance Management.

Direct Rental Forms

If your region has a preferred rental vehicle supplier:

If your region does not:

Mitchell UltraMate Config

Current as of August 1, 2019

To install the UltraMate configuration update, please click on the link below. After the download opens, click on the Run button.

UltraMate Config (Application)

UltraMate: Important note

If you have not completed the configuration for the August 1, 2019 Material Cost Allowance Increase, please do not download the UltraMate Configuration file above.

Please phone Mitchell TAC at 1-800-448-4401, who will assist in the configuration.

Express Repair systems: hours of operation (PST)

Monday to Friday: 6 a.m.–10 p.m.
Saturday: 6 a.m.–7 p.m.
Sunday: 9 a.m.–9 p.m.

Mitchell hours of operation (PST)

Monday to Friday: 5 a.m.–5 p.m.
Saturday: 7 a.m.–11 a.m.

Provincial centralized express: hours of operation

Monday to Friday*: 7:30 a.m.–5 p.m.

*Limited services provided on Saturdays and Sundays​