Material Damage

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​Base glass suppliers

With the recent changes we’ve made to our glass program, we are also transitioning all base glass suppliers to initiate, estimate, and invoice their own glass repair and replacement claims. This change is effective from May 4, 2020 to March 1, 2022. As of March 2, 2022, base suppliers will no longer be eligible for direct billing to ICBC. ICBC customers attending a base supplier after March 1, 2022 must pay the glass claim in full and then submit the invoice to ICBC for reimbursement consideration.

Claims procedures and other resources and applications are all provided here to support base suppliers during this transition.

As a reminder, starting June 1, 2020 all glass base suppliers are welcome to apply to be part of ICBC’s new glass repair program starting June 1, 2020. For more information about eligibility requirements, please review the glass repair program guide.

Glass repair systems and requirements

Access to GWE and VDIA is restricted to Base Glass and Glass Repair Program facilities and their authorized employees. You require a username (facility number) and password to access these systems. If you don't know your ICBC facility number, please contact Supplier Programs and Administration with the phone number below or by email at carshop@icbc.com.

Please ensure that you have the recommended Technology requirements and software requirements to use the Glass systems.

For technical questions/concerns, please contact us through the material damage technical service centre. 

Material damage technical service centre

Monday to Friday 7:30 am - 4:30 pm

Lower Mainland 604-777-4600  

Outside the Lower Mainland 1-877-777-4607

Glass repair systems and applications

Monday – Friday 6am - 9pm 

Saturday 7am - 7pm 

Sunday 7am - 5pm

Provincial glass operations  

Monday – Friday 8am - 5pm 

Saturday 8am - 4pm 

Glass Express Shops 604-516-8555 or toll free 1-866-827-7922

Non-Express Shops 604-516-8557 or toll free 1-866-687-3357

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