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Apply to the program

Being a member of the ICBC Glass Repair Network allows facilities to provide our mutual customers with a streamlined approach when processing ICBC claims and ensures they receive cost-effective automotive glass repair/replacement work that meets the highest industry standards for safety and quality. Participation within the repair network (the "Program") is voluntary for facilities that meet and maintain program requirements and provides a direct billing relationship with ICBC, performance based promotion within ICBC's repair facility locator and coaching with ICBC's Account Management team.

The MD Claims Procedures, the Glass Repair Program Guide, Glass Repair Program Agreement and information on the ICBC MD Business Partners site detail all eligibility requirements, direct payment conditions, participant responsibilities and the conditions for continued participation in the ICBC Glass Repair Program. All participants in the Program agree to comply with program standards and requirements set out in each of the above-noted documents.

Application process

Please review the Claims Procedures, Glass Repair Program Guide, Technology Requirements and the Equipment and Training Requirements. Glass repair facilities must demonstrate compliance with the procedures and requirements prior to acceptance to the program.

To apply:

  1. Review the profile checklist. This checklist provides you with a list of information you'll be asked to answer to create your company profile in the Entegral application.
  2. Contact Entegral at support@entegral.com or 1-888-850-2767. Entegral will ask you to complete a document with your facility name, doing business as (DBA) name (if applicable), address and contact details in order to generate your enrollment profile. Once Entegral creates your profile they will contact you with log-in credentials.
  3. Log-in to Entegral using your provided credentials.
  4. Fill in your information, answer all questions and zip photos to upload. The Entegral profile job aid outlines the correct way to enter information such as your name and address and provides ICBC-specific information related to your application not covered by Entegral support.

Once complete the electronic signature box displays allowing you to submit your application to Supplier Programs and Administration for review.

If you have any questions, please contact Supplier Programs & Administration at 604-777-4513, toll-free 1-877-921-3311 or by email at supplierprograms@icbc.com.

Important:

Entegral's servers are located in the USA.  Glass Repair Program applicants must not enter employee personal information into Entegral without their authorization and consent to store the information outside of Canada.  Please refer to completing the consent form for further information about consent requirements and Entegral.