ICBC releases glass repair program guide and agreement (Express participants)
January 13, 2020
Following extensive consultation with industry, ICBC is pleased to share the new glass repair program guide and agreement with you, and to announce that the program will be implemented on March 2, 2020. We are inviting you to participate in our new glass repair program.
This letter constitutes notice that your Glass Express Agreement dated effective November 15, 2019 will terminate on March 1, 2020, pursuant to section 4.2 of said Glass Express Agreement.
The attached glass repair agreement has an effective date of March 2, 2020 to follow the termination of the Glass Express Agreement, and this date will serve as your enrolment date in the new glass repair program.
New Program Guide
We strongly recommend that you seek independent legal advice and that you carefully review the program guide and agreement. The glass repair program guide that will take effect on March 2, 2020 is available for review on our Business Partners website. The current Glass Express Program Guide will remain in effect until the termination of the Glass Express Agreement on March 1, 2020.
Action required to participate
To participate in the new program, please return the following to ICBC before March 2, 2020:
Signed agreements received after March 2, 2020 may delay your entry into the glass repair program until ICBC is able to process your agreement, and there will be a temporary three-month moratorium on applications to the new program after that date.
Signed copies of the above documents can be returned electronically to firstname.lastname@example.org, faxed to 604-777-4624, or mailed to the following address:
Supplier Programs & Administration
1575 Hartley Avenue, 2nd Floor, Coquitlam, BC V3K 6Z7
We will communicate with you about additional administrative items closer to implementation of the new program.
We encourage you to join your facility's on-site coordinator (OSC) at the next online meeting, scheduled for January 16th, in order to learn more about the new program and associated software applications, and ask questions about the program guide and contract. Invites were sent out in late December with two sessions available for registration:
Date: Thursday, January 16th, 2020
Time: 10:00AM – 12:00PM
Time: 1:00PM – 3:00PM
In the meantime, should you have any questions about the agreements, checklist and fees, please reach out to the Supplier Programs & Administration team. If you have questions about the new program, please send them to us using the inquiry form on our Business Partners website and we will respond as soon as we can. We hope you can join us on January 16th and look forward to continuing to work together in the new program.
Director, Material Damage Strategy and Programs
*See communications sent to: non-accredited base shops