Material Damage

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Glass repair program

Following extensive consultation with industry, the new glass repair program is in effect as of March 2, 2020.  

The purpose of this program is to ensure that our mutual customer, the vehicle owner, receives cost-effective automotive glass repair/replacement work that meets the highest industry standards for safety and quality.

To find out more about the new program, you can review the glass repair program guide.

Please see the Change Alert section of the Material Damage Claim Procedures site for program updates.

Providing services in a safe environment is our top priority, so we're making some important changes. Find out how they affect you.


For questions related to program redesign, or support materials please use our online form. For all other questions, please email

Glass repair systems and requirements

Access to these systems is restricted to Glass Repair Program facilities and their authorized employees. You require a logon ID (facility number) and password to access these systems. If you do not have an ICBC facility number, please contact Supplier programs and administration with the phone number below or by email at

Please ensure that you have the necessary Technology requirements and software requirements, found in the Glass repair program guide to use the Glass systems.

For technical questions/concerns, please contact us through the material damage technical service centre. 

Material damage technical service centre

Monday to Friday 7:30 am - 4:30 pm

Lower Mainland 604-777-4600  

Outside the Lower Mainland 1-877-777-4607

Glass repair systems and applications

Monday – Friday 6am - 9pm 

Saturday 7am - 7pm 

Sunday 7am - 5pm

Provincial glass operations  

Monday – Friday 8am - 5pm 

Saturday 8am - 4pm 

Glass Express Shops 604-516-8555 or toll free 1-866-827-7922

Non-Express Shops 604-516-8557 or toll free 1-866-687-3357