Material Damage

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​​​​​​​Glass repair program

Through our Glass Repair Program, we're committed to working cooperatively with glass repair facilities to benefit our mutual customers. The program:

  • Accredits glass repair facilities that achieve and maintain the highest standards for customer service and quality repairs
  • Ensures that customers receive efficient, cost-effective repairs that meet the highest industry standards for safe, proper repairs and replacements
  • Provides participants with access to business systems and software to efficiently invoice glass repairs and replacements for ICBC customer vehicles
  • Recognizes the investments that participants make in training, equipment, productivity and customer service

To find out more about the program, you can review glass repair program guide.

Providing services in a safe environment is our top priority, so we're making some important changes. Find out how they affect you.

Program Change Alert

Please see the Change Alert section of the Material Damage Claims Procedures site​ for program updates.

Questions?

Current Participants who have questions related to their participation should reach out to Account Services.

Please refer to contacts for other enquiries such as technical issues or how to apply to the program.

Marketing and advertising updates

​​​ICBC has new Glass Repair Network logos set out in the Glass Repair Program Guide published on December 15, 2021. Participants are not permitted to acquire any additional materials or signage containing ICBC's previous Glass Repair Network or Glass Express program logos, with the exception of 2020 Top Performer logos (which can be used in accordance with the Program Guide by those Participants that achieved that tier 1 status).

​ICBC hereby provides Participants with a limited grace period to phase out the use of existing (old) materials and signage (subject to compliance in every other way with the latest version of the Program Guide).​​


Glass repair systems and requirements

Access to these systems is restricted to Glass Repair Program facilities and their authorized employees. You require a logon ID (facility number) and password to access these systems. If you do not have an ICBC facility number, please contact Supplier programs and administration with the phone number below or by email at supplierprograms@icbc.com.

Please ensure that you have the necessary Technology requirements and software requirements, found in the Glass repair program guide to use the Glass systems.

For technical questions/concerns, please contact us through the material damage technical service centre.

Hours of operation (PST)

Material damage technical service centre

Monday to Friday 7:30 am - 4:30 pm

Lower Mainland 604-777-4600  

Outside the Lower Mainland 1-877-777-4607

Glass repair systems and applications

Monday – Friday 6am - 9pm 

Saturday 7am - 7pm 

Sunday 7am - 5pm

Provincial glass operations

Monday – Friday 8am - 5pm

Saturday 8am - 4pm 

Glass Express Shops 604-516-8555 or toll free 1-866-827-7922

Non-Express Shops 604-516-8557 or toll free 1-866-687-3357

News

​Multi-year rate schedule for glass repair partners June 2022

National Auto Glass Specifications Pricing​ Change​s May 2022

Glass program updates for the 2023 program year March 2022

QA Performance Measures Application update January 2022​

National auto glass specifications pricing changes January 2022

Collision and Glass program guides and marketing updates December 2021

​See all news​​