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Manage a tow request to a sublet repair facility6008Claims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility.7/2/2022 11:56:25 AMClaims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility Collision repair program facilities can request a tow to htmlFalseClaims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility.DAMG-MP-NRP91J-vendorsMD partner procedures
Policy on the Tesla toolbox9794Guidelines on the use of the Tesla toolbox.7/2/2022 11:56:24 AMGuidelines on the use of the Tesla toolbox Tesla vehicles are equipped with an on-board toolbox that is used to perform diagnostics scans and repairs The toolbox is accessed with a htmlFalseGuidelines on the use of the Tesla toolbox.DAMG-MP-NRP91J-vendorsMD partner procedures
Updates to back-ordered parts and teardown topics10476Change alert7/2/2022 11:56:26 AMCollision repair program participants MD Estimating staff MD Account Services MD Quality Assurance Updates to existing topic and the creation of a new topic were required to htmlFalseChange alertmd-vendor-change-alertsChange alerts
Non-driveable vehicles and tows32258The factors that make a vehicle not safe to drive and the intricacies of how to tow it.7/2/2022 11:56:19 AMThe factors that make a vehicle not safe to drive and the intricacies of how to tow it Use the menu on the left or click on the links below to explore topics htmlFalseThe factors that make a vehicle not safe to drive and the intricacies of how to tow it.DAMG-MP-NRP91J-vendorsMD partner procedures
Policy on when a vehicle is non-driveable32259The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.7/2/2022 11:56:19 AMThe claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive At numerous points in the claim, from (primarily) first notice of htmlFalseThe claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.DAMG-MP-NRP91J-vendorsMD partner procedures
Handling a non-driveable vehicle before it is towed to ICBC32260The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.7/2/2022 11:56:19 AMThe claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it htmlFalseThe claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.DAMG-MP-NRP91J-vendorsMD partner procedures
Help a customer who has a non-driveable vehicle at the crash scene32261The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.7/2/2022 11:56:19 AMThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the htmlFalseThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.DAMG-MP-NRP91J-vendorsMD partner procedures
Help a customer who has a non-driveable vehicle at the crash scene32262The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.7/2/2022 11:56:19 AMThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the htmlFalseThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.DAMG-MP-NRP91J-vendorsMD partner procedures
Towing322637/2/2022 11:56:19 AMUse the menu on the left or click on the links below to explore topics Requirements suppliers must meet to qualify as an ICBC base towing supplier Definition of a tow rotation list htmlFalseDAMG-MP-NRP91J-vendorsMD partner procedures
Base towing supplier requirements32264Requirements suppliers must meet to qualify as an ICBC base towing supplier.7/2/2022 11:56:19 AMRequirements suppliers must meet to qualify as an ICBC base towing supplier Towing facilities and/or tow operators must comply with all applicable laws and regulations to qualify htmlFalseRequirements suppliers must meet to qualify as an ICBC base towing supplier.DAMG-MP-NRP91J-vendorsMD partner procedures