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Collision Repair Program updates22021Change alert6/15/2021 11:56:21 AMCollision Repair Program facilities MD Estimating Staff MD Account Services MD Quality Assurance Updates have been made to topics on the Claims Procedures site, as well as htmlFalseChange alertmd-vendor-change-alertsChange alerts
Non-driveable vehicles and tows24199The factors that make a vehicle not safe to drive and the intricacies of how to tow it.6/15/2021 11:56:21 AMThe factors that make a vehicle not safe to drive and the intricacies of how to tow it Use the menu on the left or click on the links below to explore topics htmlFalseThe factors that make a vehicle not safe to drive and the intricacies of how to tow it.DAMG-MP-NRP91J-vendorsMD partner procedures
Policy on when a vehicle is non-driveable24200The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.6/15/2021 11:56:21 AMThe claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive At numerous points in the claim, from (primarily) first notice of htmlFalseThe claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.DAMG-MP-NRP91J-vendorsMD partner procedures
Handling a non-driveable vehicle before it is towed to ICBC24201The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.6/15/2021 11:56:21 AMThe claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it htmlFalseThe claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.DAMG-MP-NRP91J-vendorsMD partner procedures
Help a customer who has a non-driveable vehicle at the crash scene24202The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.6/15/2021 11:56:21 AMThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the htmlFalseThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.DAMG-MP-NRP91J-vendorsMD partner procedures
Locate the non-driveable vehicle when the customer is unsure who towed it24203Determine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the damage.6/15/2021 11:56:21 AMDetermine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the htmlFalseDetermine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the damage.DAMG-MP-NRP91J-vendorsMD partner procedures
Confirm the time frame for towing the non-driveable vehicle to ICBC24204Let the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly.6/15/2021 11:56:21 AMLet the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly Review the top most date in htmlFalseLet the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly.DAMG-MP-NRP91J-vendorsMD partner procedures
Confirm or create the Non-Drive Estimate Assignment activity on the claim24205Review the claim to confirm the Non-Drive Estimate Assignment activity is on it. If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in the queue for a tow.6/15/2021 11:56:21 AMReview the claim to confirm the Non-Drive Estimate Assignment activity is on it If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in htmlFalseReview the claim to confirm the Non-Drive Estimate Assignment activity is on it. If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in the queue for a tow.DAMG-MP-NRP91J-vendorsMD partner procedures
Towing242066/15/2021 11:56:21 AMUse the menu on the left or click on the links below to explore topics Requirements suppliers must meet to qualify as an ICBC base towing supplier An explanation of how tows are htmlFalseDAMG-MP-NRP91J-vendorsMD partner procedures
Base towing supplier requirements24207Requirements suppliers must meet to qualify as an ICBC base towing supplier.6/15/2021 11:56:21 AMRequirements suppliers must meet to qualify as an ICBC base towing supplier Towing facilities and/or tow operators must comply with all applicable laws and regulations to qualify htmlFalseRequirements suppliers must meet to qualify as an ICBC base towing supplier.DAMG-MP-NRP91J-vendorsMD partner procedures