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Non-driveable vehicles and tows48The factors that make a vehicle not safe to drive and the intricacies of how to tow it.1/20/2022 12:55:36 PMThe factors that make a vehicle not safe to drive and the intricacies of how to tow it Use the menu on the left or click on the links below to explore topics htmlFalseThe factors that make a vehicle not safe to drive and the intricacies of how to tow it.DAMG-MP-NRP91J-vendorsMD partner procedures
Policy on when a vehicle is non-driveable49The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.1/20/2022 12:55:36 PMThe claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive At numerous points in the claim, from (primarily) first notice of htmlFalseThe claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.DAMG-MP-NRP91J-vendorsMD partner procedures
Handling a non-driveable vehicle before it is towed to ICBC55The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.1/20/2022 12:55:36 PMThe claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it htmlFalseThe claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.DAMG-MP-NRP91J-vendorsMD partner procedures
Help a customer who has a non-driveable vehicle at the crash scene57The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.1/20/2022 12:55:36 PMThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the htmlFalseThe claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not.DAMG-MP-NRP91J-vendorsMD partner procedures
Locate the non-driveable vehicle when the customer is unsure who towed it58Determine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the damage.1/20/2022 12:55:36 PMDetermine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the htmlFalseDetermine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the damage.DAMG-MP-NRP91J-vendorsMD partner procedures
Confirm the time frame for towing the non-driveable vehicle to ICBC61Let the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly.1/20/2022 12:55:36 PMLet the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly Review the top most date in htmlFalseLet the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly.DAMG-MP-NRP91J-vendorsMD partner procedures
Confirm or create the Non-Drive Estimate Assignment activity on the claim62Review the claim to confirm the Non-Drive Estimate Assignment activity is on it. If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in the queue for an estimate of damages to be created for the vehicle.1/20/2022 12:55:36 PMReview the claim to confirm the Non-Drive Estimate Assignment activity is on it If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in htmlFalseReview the claim to confirm the Non-Drive Estimate Assignment activity is on it. If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in the queue for an estimate of damages to be created for the vehicle.DAMG-MP-NRP91J-vendorsMD partner procedures
Towing631/20/2022 12:55:36 PMUse the menu on the left or click on the links below to explore topics Requirements suppliers must meet to qualify as an ICBC base towing supplier An explanation of how tows are htmlFalseDAMG-MP-NRP91J-vendorsMD partner procedures
Base towing supplier requirements64Requirements suppliers must meet to qualify as an ICBC base towing supplier.1/20/2022 12:55:36 PMRequirements suppliers must meet to qualify as an ICBC base towing supplier Towing facilities and/or tow operators must comply with all applicable laws and regulations to qualify htmlFalseRequirements suppliers must meet to qualify as an ICBC base towing supplier.DAMG-MP-NRP91J-vendorsMD partner procedures
Emergency Roadside Expense Repayment tow invoice codes65A list of codes that represent the various services and service scenarios that took place at the time of the vehicle tow.1/20/2022 12:55:36 PMA list of codes that represent the various services and service scenarios that took place at the time of the vehicle tow Sometimes Emergency Roadside Expense Repayment (ERER htmlFalseA list of codes that represent the various services and service scenarios that took place at the time of the vehicle tow.DAMG-MP-NRP91J-vendorsMD partner procedures