Manage a tow request to a sublet repair facility | 6008 | Claims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility. | | 7/2/2022 11:56:25 AM | Claims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility Collision repair program facilities can request a tow to | | | html | False | | | Claims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Policy on the Tesla toolbox | 9794 | Guidelines on the use of the Tesla toolbox. | | 7/2/2022 11:56:24 AM | Guidelines on the use of the Tesla toolbox Tesla vehicles are equipped with an on-board toolbox that is used to perform diagnostics scans and repairs The toolbox is accessed with a | | | html | False | | | Guidelines on the use of the Tesla toolbox. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Updates to back-ordered parts and teardown topics | 10476 | Change alert | | 7/2/2022 11:56:26 AM | Collision repair program participants
MD Estimating staff
MD Account Services
MD Quality Assurance Updates to existing topic and the creation of a new topic were required to | | | html | False | | | Change alert | md-vendor-change-alerts | Change alerts |
Non-driveable vehicles and tows | 32258 | The factors that make a vehicle not safe to drive and the intricacies of how to tow it. | | 7/2/2022 11:56:19 AM | The factors that make a vehicle not safe to drive and the intricacies of how to tow it Use the menu on the left or click on the links below to explore topics | | | html | False | | | The factors that make a vehicle not safe to drive and the intricacies of how to tow it. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Policy on when a vehicle is non-driveable | 32259 | The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive. | | 7/2/2022 11:56:19 AM | The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive At numerous points in the claim, from (primarily) first notice of | | | html | False | | | The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Handling a non-driveable vehicle before it is towed to ICBC | 32260 | The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC. | | 7/2/2022 11:56:19 AM | The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it | | | html | False | | | The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Help a customer who has a non-driveable vehicle at the crash scene | 32261 | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not. | | 7/2/2022 11:56:19 AM | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the | | | html | False | | | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Help a customer who has a non-driveable vehicle at the crash scene | 32262 | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not. | | 7/2/2022 11:56:19 AM | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the | | | html | False | | | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not. | DAMG-MP-NRP91J-vendors | MD partner procedures |
Towing | 32263 | | | 7/2/2022 11:56:19 AM | Use the menu on the left or click on the links below to explore topics Requirements suppliers must meet to qualify as an ICBC base towing supplier Definition of a tow rotation list | | | html | False | | | | DAMG-MP-NRP91J-vendors | MD partner procedures |
Base towing supplier requirements | 32264 | Requirements suppliers must meet to qualify as an ICBC base towing supplier. | | 7/2/2022 11:56:19 AM | Requirements suppliers must meet to qualify as an ICBC base towing supplier Towing facilities and/or tow operators must comply with all applicable laws and regulations to qualify | | | html | False | | | Requirements suppliers must meet to qualify as an ICBC base towing supplier. | DAMG-MP-NRP91J-vendors | MD partner procedures |