| Collision Repair Program updates | 22021 | Change alert | | 6/15/2021 11:56:21 AM | Collision Repair Program facilities
MD Estimating Staff
MD Account Services
MD Quality Assurance Updates have been made to topics on the Claims Procedures site, as well as | | | html | False | | | Change alert | md-vendor-change-alerts | Change alerts |
| Non-driveable vehicles and tows | 24199 | The factors that make a vehicle not safe to drive and the intricacies of how to tow it. | | 6/15/2021 11:56:21 AM | The factors that make a vehicle not safe to drive and the intricacies of how to tow it Use the menu on the left or click on the links below to explore topics | | | html | False | | | The factors that make a vehicle not safe to drive and the intricacies of how to tow it. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Policy on when a vehicle is non-driveable | 24200 | The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive. | | 6/15/2021 11:56:21 AM | The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive At numerous points in the claim, from (primarily) first notice of | | | html | False | | | The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Handling a non-driveable vehicle before it is towed to ICBC | 24201 | The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC. | | 6/15/2021 11:56:21 AM | The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it | | | html | False | | | The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Help a customer who has a non-driveable vehicle at the crash scene | 24202 | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not. | | 6/15/2021 11:56:21 AM | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not This typically occurs when the customer is reporting from the | | | html | False | | | The claims representative helps the customer determine if their non-driveable vehicle needs a tow immediately or not. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Locate the non-driveable vehicle when the customer is unsure who towed it | 24203 | Determine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the damage. | | 6/15/2021 11:56:21 AM | Determine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the | | | html | False | | | Determine the location of the non-driveable vehicle when the customer doesn't know where it is so that the claim has accurate information and there are no delays in estimating the damage. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Confirm the time frame for towing the non-driveable vehicle to ICBC | 24204 | Let the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly. | | 6/15/2021 11:56:21 AM | Let the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly Review the top most date in | | | html | False | | | Let the customer know how long it will take to tow the non-driveable vehicle to ICBC for an estimate without having to call the claims centre directly. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Confirm or create the Non-Drive Estimate Assignment activity on the claim | 24205 | Review the claim to confirm the Non-Drive Estimate Assignment activity is on it. If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in the queue for a tow. | | 6/15/2021 11:56:21 AM | Review the claim to confirm the Non-Drive Estimate Assignment activity is on it If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in | | | html | False | | | Review the claim to confirm the Non-Drive Estimate Assignment activity is on it. If it isn't, create one from the Actions menu to ensure the customer's non-driveable vehicle is in the queue for a tow. | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Towing | 24206 | | | 6/15/2021 11:56:21 AM | Use the menu on the left or click on the links below to explore topics Requirements suppliers must meet to qualify as an ICBC base towing supplier An explanation of how tows are | | | html | False | | | | DAMG-MP-NRP91J-vendors | MD partner procedures |
| Base towing supplier requirements | 24207 | Requirements suppliers must meet to qualify as an ICBC base towing supplier. | | 6/15/2021 11:56:21 AM | Requirements suppliers must meet to qualify as an ICBC base towing supplier Towing facilities and/or tow operators must comply with all applicable laws and regulations to qualify | | | html | False | | | Requirements suppliers must meet to qualify as an ICBC base towing supplier. | DAMG-MP-NRP91J-vendors | MD partner procedures |
