Loss of Use teams

Loss of Use teams act as a centralized contact for internal and business partner Loss of Use requests.

Contact info and claim offices supported

The following information is for internal use only. Customers should contact their claims representative or local claim office for LOU inquiries.

Note: To update an existing authorization, claims representatives without access to Automated Rental Management System (ARMS) can request the assistance of a claims support assistant (CSA) by creating an Arrange Rental Vehicle activity and assigning it to the Rental Authorizations/Extensions queue for action.

Lower Mainland team

Phone: 604-982-4466 (Monday - Friday 8:30 a.m. - 4:30 p.m.)

Email: [email protected]

Claim offices supported by the Lower Mainland team:

5th and Cambie	Coquitlam	New Westminster
Abbotsford	Kingsway	Richmond
Burnaby	Langley	Squamish
Capilano	Maple Ridge	Surrey
Chilliwack	Newton

Outside the Lower Mainland team

Phone: 1-844-622-4466 (Monday - Friday 8:30 a.m. - 4:30 p.m.)

Email: [email protected]

Claim offices supported by the Outside the Lower Mainland team:

Campbell River	Nanaimo	Quesnel
Courtenay	Nelson	Smithers
Cranbrook	Penticton	Terrace
Dawson Creek	Port Alberni	Trail
Duncan	Powell River	Vernon
Fort St. John	Prince George	Victoria
Kamloops	Prince Rupert	Williams Lake
Kelowna	Salmon Arm