Base towing supplier requirements

Requirements suppliers must meet to qualify as an ICBC base towing supplier.

Requirements

Towing facilities and/or tow operators must comply with all applicable laws and regulations to qualify as an ICBC base towing supplier, including but not limited to:

the ownership and operation of motor vehicles
the protection of the environment, and
health and safety.

When the requirement is the …	The supplier must ...
storage yard	provide proof of properly zoned and licence storage yard(s) and/or building(s) in each city, district or municipality where it operates, and must be able to store damaged disabled vehicle for over 24 hours. Important: The zoning must include storing damaged disabled vehicles.
vehicle storage	all vehicles must be stored within the approved, safe, separate, enclosed, and secured storage yard(s) and/or building(s).
listed address	list the storage yard(s) and/or building(s) address as the facility address.
towing capability	be capable to recover and tow all vehicles in Towing Category I, and have at least one Class IV or equivalent gross vehicle weight rating (GVWR) manufacturer’s chassis towing vehicle.
towing business licence	have a current vehicle towing business licence for each city, district or municipality where it operates.
operator licence	ensure each towing supplier operator has: a valid driver’s licence, and a valid air brake endorsement applicable to the type of towing vehicle and/or trailer and the GVWR of the vehicle being operated.
24 hour dispatch	have 24 hour towing dispatch service.
fleet declaration	provide a list annually, of all vehicles assigned to a claim office location(s).
vehicle certificates and inspection	complete vehicle certification and inspection annually provide a copy of the current vehicle registration certificate for a towing vehicle assigned to a specific claims office towing rotation list, and have every vehicle ready for inspection, upon request.
access to customer vehicle	provide reasonable access to a customers’ vehicle during normal business hours at no charge.
multiple location accounts	have separate account and facility for each location when the supplier has storage yard(s) and/or building(s) in more than one city, district or municipality.
invoicing	invoice ICBC based on the account and facility number attached to the storage yard(s) and/or building(s) closest to where the vehicle was originally picked up.
direct billing	direct bill ICBC when a requested and dispatched towing supplier tows a vehicle: directly to their storage yard(s) and/or building(s), or a collision repair facility from an accident/ and/or recovery situation, and ICBC coverage has responded an ICBC towing request has been requested by ICBC, and ICBC towing Invoice has been received.