Non-driveable vehicles and tows

The factors that make a vehicle not safe to drive and the intricacies of how to tow it.

Section topics

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Concept

Policy on when a vehicle is non-driveable
The claims representative must consider a vehicle non-driveable when it is obviously or reasonably unsafe to drive.

Concept

Towing Information Management (TIM)
Information regarding the Towing Information Management (TIM) application.

Process

Handling a non-driveable vehicle before it is towed to ICBC
The claims representative and customer work together to locate the non-driveable vehicle as well as the vehicle and non-vehicle items to ensure everything is organized before it is towed to ICBC.

Topic

Towing