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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Invoicing and reporting

ICBC is making the way you invoice for treatment and submit reports and requests simpler and more straightforward.​​​​​

Further changes to invoicing

Since January 2023 you will have seen a warning message if one or more treatments on an invoice do not fit within the approved volume of treatments or treatment end date. This message was just a warning and invoices could continue to be submitted even if they were outside of an approved plan. 

In June 2023 ICBC will be introducing further changes which will not allow you to continue with your invoice submissions if one or more of the treatments do not fit within an approved plan. You must submit a new treatment plan for invoices with these treatments in order for it to be accepted for review. 

Please remember that it is expected as a rule that approval is obtained prior to initiating treatment (if outside the early access period) or continuing treatment via an approved treatment plan. ​

Your invoicing and reporting options

The preferred method to directly submit invoices, related expenses and documentation is through the Health C​are Provider Portal. 

​​​Health Care Provider ​​Portal

To log in, you'll need a vendor number and PIN.

The Health Care Provider Portal will help you submit invoices quicker, and you'll have the ability to: 
  • ​Auto-populate customer information (e.g., customer name, PHN)
  • View the status of invoice submissions
  • View the status of your payments from ICBC
​
​If you do not have a PIN and would like one, please contact the HCIU to have a PIN provisioned to you.   

HCPIR Application​

Vendors with a vendor number may still choose to submit documentation through the HCPIR application. However, this option does not include the same features as the Health Care Provider Portal. 

Entering your patient's PHN is optional; however, doing so will improve the timeliness of your payment by matching the submission to the correct patient in ICBC's claim system. ​​​

To improve payment timelines, ensure you are entering the patient's legal first name, legal last name and date of birth as displayed on their B.C. driver's licenc​e or BC Services Card. 

​​​​​​Launch the HCPIR Application​​

Need help?

Have a question or need to troubleshoot using the Portal? Get help with the Portal​.

Reports

If you've received a request for reports or clinical records from ICBC, you can upload and submit your records using the Health Care Provider Portal or HCPIR application.​

Note: It is important to discuss with your patient the purpose of the reports and request their consent to share the report with ICBC. For more information, review our patient consent considerations for physicians ​or health care providers.

​Manual billing and document submission

Health care providers with a vendor number may opt out of using the HCPIR or Health Care Provider Portal, or may need to invoice for ICBC claim representative approved treatments that cannot be submitted through these channels.​

Reports can be submitted to:

Invoices can be submitted to invoices@icbc.com​. If your invoice format does not adhere to our guidelines, complete our health service provider invoice.​​