Raising your complaints
We're committed to our customers. If you're not happy with the service you've received from us, or a decision, procedure or policy, we want to work with you to make it right.
For issues with a claim, including repairs, fault decisions or settlement offers, visit claims feedback and appeals. You'll find lots of information about how to escalate your concerns.
Fairness process
We're here to listen. When you have unresolved questions or concerns, you'll have our attention. We'll explain what's behind your issue, and we'll work to find to find a solution.
Here are the steps that can help get the dialogue started.