Customer phone surveys
Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.
Cheques and letters in the mail
All letters have been mailed. If you haven’t received a letter by the end of November, you were not financially impacted.
Questions about your cheque and letter
Read our frequently asked questions.
Customer service representatives are available to help:
|Toll free within B.C.||1-866-506-0030 |
|Lower Mainland||604-904-8211 |
Driver licensing info line
This line is your best resource when you have questions about your driver's licence, driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement.
|B.C., Canada and the U.S.||1-800-950-1498|
|Greater Victoria ||250-978-8300|
|Other countries||250-978-8300 |
We accept collect calls.
You can also find lots of information on these topics in driver licensing.
Book your road test
Ready to take a road test to get your Class 5, 6, 7, 8 or commercial-class licence? Book your road test.
We've updated our claims system to serve you better. Thanks for being patient while we continue to learn the new system. To save time, you can quickly and easily report a claim online if you've had a crash with no injuries, or want to report vandalism or theft from your vehicle.
Report a claim
Sorry you've had a crash or other mishap. Wherever you are, our Dial-a-Claim centre is ready to take your call 24 hours a day, every day.
Your local Autoplan broker is a licensed professional who can help you with most insurance services, including:
- buying, renewing or cancelling a policy
- changing your coverage
- registering and licensing your vehicle.
Discounts and surcharges
If you have questions about any discounts or surcharges on your insurance premium (your claim-rated scale position), call us:
|B.C., Canada and the U.S.||1-800-663-3051 |
Vehicle damage and claims history reports
We want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. Get a vehicle history report online or over the phone.
Bills and refunds
Customer Contact can answer your questions about a bill, refund or money you owe.
|B.C., Canada and the U.S.||1-800-663-3051|
Received a cheque?
If you've received a cheque in the mail from ICBC and don't know why, it could be:
- a refund, if you cancelled your policy.
- a premium reduction after you proved your driving history from another province or country.
Note: Check our unclaimed funds database if you think you may have unclaimed money owed to you.
Make a complaint
Not satisfied with the service you've received from us? We want to make it right. Whether it's a claim concern, a payment issue or a problem with how we treated you, there are opportunities for dialogue.
The first way to raise your complaint is to contact the manager at the office you were dealing with. In many cases, he or she may be able to resolve it quickly.
If not, there are
other options to help you. We're here to listen.
Raise a concern about a claim
Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:
Dispute a ticket
fines on behalf of the provincial government. Learn how to
dispute your ticket or amount of the fine.
Our Privacy and Freedom of Information department is here to help. Learn how to
make a privacy complaint.
is here to help you resolve any other complaints.
Witness reports and fraud tips
Have you witnessed a crash? Witness reports help us resolve claims quickly and fairly. If you’ve witnessed a crash, any information you provide could be a huge help.
Fill in our online form
Use our online form to file a witness report.
Or, do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing or vehicle registration – is an issue we take very seriously. Please call us on our confidential Witness/Tips line to report a fraud tip.
Our confidential Witness/Tips line operates 24 hours a day, 7 days a week.
|B.C., Canada and the U.S.||1-800-661-6844|