About ICBC

Find a Service Location

Contact us

Whenever and wherever you are, we’re here to help you.

Frequently asked questions

Browse by topic to get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

General inquiries


 By phone

Toll free in ​B.C., Canada and the U.S.

Lower Mainland


Monday to Friday

8:00 a.m. - 6:00 p.m.

9:00 a.m. - 5:00 p.m.

For inquiries regarding claims history or driver's abstracts, please call during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m.



 In person

Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9​


Monday to Friday
8:15 a.m. - 4:30 p.m.

Saturday, Sunday and statutory holidays


 Send feedback online

Have a question, concern or compliment? Please let us know.​


 Join our panel

Join our customer advisory panel to share your opinions on the products, services and policies that are most likely to affect you.


Customer phone surveys

Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above. 

Vehicle description updates

Cheques and letters in the mail

All letters have been mailed. If you haven’t received a letter by the end of November, you were not financially impacted.

Questions about your cheque and letter

Read our frequently asked questions.

Customer service representatives are available to help:

Toll free within B.C.1-866-506-0030
Lower Mainland
Canada (outside B.C.) and the U.S.
Your driver's licence

Driver licensing info line

This line is your best resource when you have questions about your driver's licence, driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement. 

B.C., Canada and the U.S.​1-800-950-1498
Greater Victoria
Other countries​
We accept collect calls.​

You can also find lots of information on these topics in driver licensing

Book your road test

Ready to take a road test to get your Class 5, 6, 7, 8 or commercial-class licence? Book your road test.

Best times for you to visit

Plan your visit to our driver licensing offices. Come early morning mid-week for your best chance to avoid waiting during peak times. Check out the infographic to see visitor traffic at our driver licensing offices.

Your claim

Report a claim

Sorry you've had a crash or other mishap. Wherever you are, our Dial-a-Claim centre is ready to take your call 24 hours a day, every day.

Lower Mainland
Rest of B.C., Canada and the U.S.A.
OnlineReport a claim online or learn more about claims.
Your insurance

Autoplan insurance

Your local Autoplan broker is a licensed professional who can help you with most insurance services, including:

  • buying, renewing or cancelling a policy
  • changing your coverage
  • registering and licensing your vehicle.

Discounts and surcharges

If you have questions about any discounts or surcharges on your insurance premium (your claim-rated scale position), call us: 

B.C., Canada and the U.S.
Lower Mainland604-661-2800
Vehicle claims history reports

Vehicle damage and claims history reports

We want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying over the phone during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m. Or get a vehicle history report online.

Rest of B.C.1-800-464-5050
​Lower Mainland604-661-2233
Billing and refunds

Bills and refunds

Customer Contact can answer your questions about a bill, refund or money you owe.  

B.C., Canada and the U.S.1-800-663-3051
​Lower Mainland604-661-2800

Received a cheque?

If you've received a cheque in the mail from ICBC and don't know why, it could be: 

  • a refund, if you cancelled your policy.
  • a premium reduction after you proved your driving history from another province or country.

Note: Check our unclaimed funds database if you think you may have unclaimed money owed to you.


Make a complaint

Not satisfied with the service you've received from us? We want to make it right. Whether it's a claim concern, a payment issue or a problem with how we treated you, there are opportunities for dialogue.

The first way to raise your complaint is to contact the manager at the office you were dealing with. In many cases, he or she may be able to resolve it quickly. 

If not, there are other options to help you. We're here to listen.

Raise a concern about a claim

Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:

Dispute a ticket

We collect fines on behalf of the provincial government. Learn how to dispute your ticket or amount of the fine.

Privacy concerns

Our Privacy and Freedom of Information department is here to help. Learn how to make a privacy complaint.

Other concerns

ICBC's fairness process is here to help you resolve any other complaints.  
Witness reports and fraud tips

Witness reports and fraud tips

​Have you witnessed a crash? Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.

Fill in our online form

Use our online form to file a witness report.

Witness report form

Or, do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing or vehicle registration – is an issue we take very seriously. Please call us on our confidential Witness/Tips line to report a fraud tip.

Call us

Our confidential Witness/Tips line operates 24 hours a day, 7 days a week.

B.C., Canada and the U.S.1-800-661-6844
​Lower Mainland604-661-6844
Human resources

Human resources at ICBC

Contact an HR representative directly by email or phone for any inquiries related to job applications, employment verification or to learn more about working at ICBC.

By email

Get answers to your questions by contacting an HR representative directly via email.

Email HR

By phone


Monday - Friday
8:30 a.m. - 4:30 p.m.

Lower Mainland

Canada and U.S.