About ICBC

Find a Service Location

Contact us

Whenever and wherever you are, we’re here to help you.

Frequently asked questions

Browse by topic to get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Cheques and letters in the mail

We’ve started mailing letters, and refunds where applicable.  The majority of letters will be mailed over the coming weeks. 

Questions about your cheque and letter

Read our frequently asked questions.

Customer service representatives are available to help:

Toll free within B.C.1-866-506-0030
Lower Mainland
604-904-8211
Canada (outside B.C.) and the U.S.
​1-800-663-3051

By phone


B.C., Canada and the U.S.
1-800-663-3051

Lower Mainland
604-661-2800


Monday to Friday
8:00 a.m. - 7:00 p.m.
Saturday
9:00 a.m. - 5:00 p.m.

In person


Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9​

Monday to Friday
8:15 a.m. - 4:30 p.m.
Saturday, Sunday and statutory holidays
Closed

By email



Have a question, feedback or a compliment? Please let us know.​
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Customer phone surveys

Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.

Driver licensing info line

This line is your best resource when you have questions about your driver's licence, driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement. 

B.C., Canada and the U.S.​1-800-950-1498
Greater Victoria
250-978-8300
Other countries​
250-978-8300 
We accept collect calls.​

You can also find lots of information on these topics in driver licensing

Book your road test

Ready to take a road test to get your Class 5, 6, 7, 8 or commercial-class licence? Book your road test.

​We've updated our claims system to serve you better. Thanks for being patient while we continue to learn the new system. To save time, you can quickly and easily report a claim online if you've had a crash with no injuries, or want to report vandalism or theft from your vehicle. ​

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Report a claim

Sorry you've had a crash or other mishap. Wherever you are, our Dial-a-Claim centre is ready to take your call 24 hours a day, every day.

B.C., Canada and the U.S.
1-800-910-4222
Lower Mainland
604-520-8222
OnlineReport a claim online or learn more about claims.

Witness reports and fraud tips

Have you witnessed a crash? Or do you believe someone is misinforming ICBC? Use our witness information form or call our confidential Witness/Tips line.

B.C., Canada and the U.S.1-800-661-6844
​Lower Mainland604-661-6844

Autoplan insurance

Your local Autoplan broker is a licensed professional who can help you with most insurance services, including:

  • buying, renewing or cancelling a policy
  • changing your coverage
  • registering and licensing your vehicle.

Discounts and surcharges

If you have questions about any discounts or surcharges on your insurance premium (your claim-rated scale position), call us: 

B.C., Canada and the U.S.
1-800-663-3051
Lower Mainland604-661-2800

Vehicle damage and claims history reports

We want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. Get a vehicle history report online or over the phone.

B.C. overall1-800-464-5050
​Lower Mainland604-661-2233

Bills and refunds

Customer Contact can answer your questions about a bill, refund or money you owe.  

B.C., Canada and the U.S.1-800-663-3051
​Lower Mainland604-661-2800

Received a cheque?

If you've received a cheque in the mail from ICBC and don't know why, it could be: 

  • a refund, if you cancelled your policy.
  • a premium reduction after you proved your driving history from another province or country.

Note: Check our unclaimed funds database if you think you may have unclaimed money owed to you.

Make a complaint

Not satisfied with the service you've received from us? We want to make it right. Whether it's a claim concern, a payment issue or a problem with how we treated you, there are opportunities for dialogue.

The first way to raise your complaint is to contact the manager at the office you were dealing with. In many cases, he or she may be able to resolve it quickly. 

If not, there are other options to help you. We're here to listen.

Raise a concern about a claim

Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:

Dispute a ticket

We collect fines on behalf of the provincial government. Learn how to dispute your ticket or amount of the fine.

Privacy concerns

Our Privacy and Freedom of Information department is here to help. Learn how to make a privacy complaint.

Other concerns


ICBC's fairness process is here to help you resolve any other complaints.