Claims

Find a Service Location

     Report or check a claim

    24 hours a day, 7 days a week​


    Report online​​

    Most claims (collision, hit and run, theft, vandalism, fire or weather) can be reported online.

    Report by phone

    Call Dial-a-Claim: ​

    Phone_icon.gif604-520-8222 
    Lower Mainland

    Phone_icon.gif1-800-910-4222
    Rest of B.C., Canada and the U.S.​

    Check your claim status

    Once you've filed a claim with us, you can use our online service to check the status of your claim.

    What to do after a crash

    We suggest printing a copy of What to do after a crash to keep in your glove box.

     

     

     

     Guaranteed repairs

    Repairs are guaranteed

    ​If you've been in a crash, you want to know that your car repairs will be done right. ICBC has accredited more than 400 auto body shops throughout B.C. to ensure that you receive safe, high-quality repairs.

    Auto body shop

    When you choose to go to a c.a.r. shop or c.a.r. shop VALET facility, the repairs are guaranteed for as long as you own your vehicle.

    c.a.r. shop VALET facilities also help you with transportation while your vehicle is being repaired. They'll even pick you up to exchange your vehicle and return it when repairs are finished, at no extra charge.

     Free translation

    We speak your language

    Involved in a claim and English isn't your first language?

    We offer free, over-the-phone language services to help you speak with us about your claim. Service is available in 170 languages including Cantonese, Mandarin, Punjabi, Korean, Vietnamese, Farsi, Spanish, Hindi, Russian, Polish, and French. Find out more about our Language services.

    How to speak with an ICBC interpreter

    You can be connected to an interpreter when you call Dial-a-Claim (24/7) or by claim centre adjusters. We will call an interpreter and within a few minutes, someone will be able to interpret for you in your own language. Download our claims language service brochure.

    Language lines in Chinese (Cantonese and Mandarin) and Punjabi are available to serve you better. These lines will be able to handle any claim enquiries from 8 a.m. to 8 p.m., 7 days a week.

    • Chinese line (Cantonese and Mandarin): 1-855-813-2121

    • Punjabi line: 1-866-906-6163

    What to do after a crash

    We suggest printing a copy of "What to do after a crash" to keep in your glove box. Translations are available in:

     Set up direct deposit

    ​Set up direct deposit to receive your payments

    When you set up an Electronic Funds Transfer (EFT) with us, you’ll receive reimbursement for your claims more quickly. Save time later by applying for EFT now and have future claim payments deposited directly into your bank account.

    If you'd like to apply:

    1. Complete the Electronic funds transfer authorization and direction form 
    2. Prepare a void cheque
    3. Submit your form and void cheque by:
      • Email to: eftclaims@icbc.com
      • Fax to: 604-661-2286, or
      • Mail to:
        ICBC         
        Room 136-151 West Esplanade
        North Vancouver, B.C. V7M 3H9

    Applications are processed within two business days and payments may take three to five business days to be deposited.

     Secure email

    Using secure email to protect your privacy

    At ICBC, we have a responsibility to ensure your personal information is disclosed, stored and accessed in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA). We take this responsibility seriously and maintain reasonable security measures to protect your privacy.

    Email is a fast and convenient way to communicate information with you about your claim. However, there are some privacy risks to consider, which is why we protect your personal claims information by corresponding with you through our Secure Web Mail service.

    Activating your Secure Web Mail account

    The first time an ICBC claims representative contacts you by secure email, you will receive a system message requesting that you activate your personal webmail account by setting up a password. Once activated, you will be given immediate access to your secure email. The steps are easy and you only need to set up your account once to receive secure emails from any ICBC representative.

    More information

    If you have questions about ICBC’s Secure Web Mail service, please refer to these frequently asked questions, or contact the ICBC claims representative you have been corresponding with about your claim.