Claims

Find a Service

     Report a claim

    Call us 24 hours a day,
    7 days a week​

    Dial-a-Claim ​

    Phone_icon.gif604-520-8222 
    Lower Mainland

    Phone_icon.gif1-800-910-4222
    Elsewhere in B.C., Canada, and the U.S.​

    Online​​

    Some claims (collision, theft and vandalism)
    can also be reported online.

     

     Guaranteed repairs

    Repairs are guaranteed

    ​If you've been in a crash, you want to know that your car repairs will be done right. ICBC has accredited more than 400 auto body shops throughout B.C. to ensure that you receive safe, high-quality repairs.

    Auto body shop

    When you choose to go to a c.a.r. shop or c.a.r. shop VALET facility, the repairs are guaranteed for as long as you own your vehicle.

    c.a.r. shop VALET facilities also help you with transportation while your vehicle is being repaired. They'll even pick you up to exchange your vehicle and return it when repairs are finished, at no extra charge.

     Free translation

    No matter what language you speak, we speak it too

    Involved in a claim and English isn't your first language?

    We offer a free, over-the-phone translation service to help you explain the details of your claim. Translation is available in over 170 languages including Cantonese, Mandarin, Punjabi, Korean, Vietnamese, Farsi, Spanish, Hindi, Russian, Polish, and French.

    How to speak with a translator

    You can be connected to a translator by Dial-a-Claim or by claim centre adjusters. If you're unable to communicate clearly in English, we will call an interpreter. Within a few minutes, someone will be able to translate for you in your own language.

    Crash cards

    Translated crash cards are available in:

     Secure email

    Using secure email to protect your privacy

    At ICBC, we have a responsibility to ensure your personal information is disclosed, stored and accessed in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA). We take this responsibility seriously and maintain reasonable security measures to protect your privacy.

    Email is a fast and convenient way to communicate information with you about your claim. However, there are some privacy risks to consider, which is why we protect your personal claims information by corresponding with you through our Secure Web Mail service.

    Activating your Secure Web Mail account

    The first time an ICBC claims representative contacts you by secure email, you will receive a system message requesting that you activate your personal webmail account by setting up a password. Once activated, you will be given immediate access to your secure email. The steps are easy and you only need to set up your account once to receive secure emails from any ICBC representative.

    More information

    If you have questions about ICBC’s Secure Web Mail service, please refer to these frequently asked questions, or contact the ICBC claims representative you have been corresponding with about your claim.