Claims

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     Report or check a claim

    Report a claim

    Find out how to report a claim and what information you need to have beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week. 

    Report a claim

    Check your claim details

    Once you've filed a claim with us, you can use our online service to check the details of your claim. Login to find out your assessed responsibility, deductible and more.

    Check claim details


     


     

     

    After a crash

    No one wants to be in a crash. Unfortunately, it does happen. At ICBC, we're here to help. Watch our video to find out what to do after a crash.

    In case of a crash

    We suggest printing a copy of What to do after a crash to keep in your glove box. In the event of a crash, it will help make sure you gather the right details to file your claim quickly and easily.

     Guaranteed repairs

    Repairs are guaranteed

    ​If you've been in a crash, you want to know that your car repairs will be done right. ICBC has accredited more than 400 auto body shops throughout B.C. to ensure that you receive safe, high-quality repairs.

    Auto body shop

    When you choose to go to a c.a.r. shop or c.a.r. shop VALET facility, the repairs are guaranteed for as long as you own your vehicle.

    c.a.r. shop VALET facilities also help you with transportation while your vehicle is being repaired. They'll even pick you up to exchange your vehicle and return it when repairs are finished, at no extra charge.

     Free translation

    We speak your language

    Involved in a claim and English isn't your first language?

    We offer free, over-the-phone language services to help you speak with us about your claim. Service is available in 170 languages including Cantonese, Mandarin, Punjabi, Korean, Vietnamese, Farsi, Spanish, Hindi, Russian, Polish, and French. Find out more about our Language services.

    How to speak with an ICBC interpreter

    You can be connected to an interpreter when you call Dial-a-Claim (24/7) or by claim centre adjusters. We will call an interpreter and within a few minutes, someone will be able to interpret for you in your own language.

    Language lines in Chinese (Cantonese and Mandarin) and Punjabi are available to serve you better. These lines will be able to handle any claim enquiries from 8 a.m. to 8 p.m., 7 days a week.

    • Chinese line (Cantonese and Mandarin): 1-855-813-2121

    • Punjabi line: 1-866-906-6163

    What to do after a crash

    We suggest printing a copy of "What to do after a crash" to keep in your glove box. Translations are available in:

     Set up direct deposit

    ​Set up direct deposit to receive your payments

    When you set up an Electronic Funds Transfer (EFT) with us, you’ll receive reimbursement for your claims more quickly. Save time later by applying for EFT now and have future claim payments deposited directly into your bank account.

    If you'd like to apply:

    1. Complete the Electronic funds transfer authorization and direction form 
    2. Prepare a void cheque
    3. Submit your form and void cheque by:
      • Email to: eftclaims@icbc.com
      • Fax to: 604-661-2286, or
      • Mail to:
        ICBC         
        Room 136-151 West Esplanade
        North Vancouver, B.C. V7M 3H9

    Applications are processed within two business days and payments may take three to five business days to be deposited.