604-520-8222 Lower Mainland
1-800-910-4222Elsewhere in B.C., Canada, and the U.S.
Some claims (collision, theft and vandalism)can also be reported online.
If you've been in a crash, you want to know that your car repairs will be done right. ICBC has accredited more than 400 auto body shops throughout B.C. to ensure that you receive safe, high-quality repairs.
When you choose to go to a c.a.r. shop or c.a.r. shop VALET facility, the repairs are guaranteed for as long as you own your vehicle.
c.a.r. shop VALET facilities also help you with transportation while your vehicle is being repaired. They'll even pick you up to exchange your vehicle and return it when repairs are finished, at no extra charge.
Involved in a claim and English isn't your first language?
We offer a free, over-the-phone translation service to help you explain the details of your claim. Translation is available in over 170 languages including Cantonese, Mandarin, Punjabi, Korean, Vietnamese, Farsi, Spanish, Hindi, Russian, Polish, and French.
You can be connected to a translator by Dial-a-Claim or by claim centre adjusters. If you're unable to communicate clearly in English, we will call an interpreter. Within a few minutes, someone will be able to translate for you in your own language.
Translated crash cards are available in:
At ICBC, we have a responsibility to ensure your personal information is disclosed, stored and accessed in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA). We take this responsibility seriously and maintain reasonable security measures to protect your privacy.
Email is a fast and convenient way to communicate information with you about your claim. However, there are some privacy risks to consider, which is why we protect your personal claims information by corresponding with you through our Secure Web Mail service.
The first time an ICBC claims representative contacts you by secure email, you will receive a system message requesting that you activate your personal webmail account by setting up a password. Once activated, you will be given immediate access to your secure email. The steps are easy and you only need to set up your account once to receive secure emails from any ICBC representative.
If you have questions about ICBC’s Secure Web Mail service, please refer to these frequently asked questions, or contact the ICBC claims representative you have been corresponding with about your claim.
Rest of B.C.1-800-910-4222
You can alsoReport online