Using secure email to protect your privacy
At ICBC, we have a responsibility to ensure your personal information is disclosed, stored and accessed in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA). We take this responsibility seriously and maintain reasonable security measures to protect your privacy.
Email is a fast and convenient way to communicate information with you about your claim. However, there are some privacy risks to consider, which is why we protect your personal claims information by corresponding with you through our Secure Web Mail service.
Activating your Secure Web Mail account
The first time an ICBC claims representative contacts you by secure email, you will receive a system message requesting that you activate your personal webmail account by setting up a password. Once activated, you will be given immediate access to your secure email. The steps are easy and you only need to set up your account once to receive secure emails from any ICBC representative.
If you have questions about ICBC’s Secure Web Mail service, please refer to these frequently asked questions, or contact the ICBC claims representative you have been corresponding with about your claim.