Find a Service Location

Getting a damage estimate

After making a claim, you may need to get a damage estimate. The estimate indicates how much it's likely to cost to repair your vehicle.

Where to get your estimate

Estimates are either done at

When you make your claim, we let you know where you may get the estimate done.

Towed vehicles

When a vehicle is towed away after a crash, it's usually kept in storage until an ICBC estimator can examine it. At a crash scene, the police coordinates with an ICBC towing company (if possible) to move your vehicle back to their storage facility for safe keeping.

If your vehicle is not stored near an ICBC location, we may request to tow your vehicle to an ICBC-accredited c.a.r. shop VALET repair facility of your choosing for inspection.

Choosing a tow company

There are many towing companies online and it can be difficult to choose the right one for you.

If you wish to determine if a tow company is an ICBC-approved one, you can ask if they are an ICBC supplier. This means that the towing company meets our minimum requirements on licensing, insurance and storage facilities, including the municipal jurisdiction requirements which they do business in. 

Estimator's report

After carefully examining the damage to your vehicle, the estimator writes up an estimate of the repairs needed and their cost.


Sometimes it costs more to repair a vehicle than the vehicle is worth. When this happens, we usually have to write it off as a total loss and pay the owner an amount based on the vehicle's actual cash value at the time of loss.