Contact us
For answers to many common questions about ICBC, see our frequently asked questions.
- General inquiries
- ICBC locations and hours of service
- Making a complaint
- Reporting a new claim
- Bills and refunds
- ICBC insurance services
- Fraud tips and witness reports
- Driver licensing
- Road tests
- Vehicle damage and claims history
Note: If you have questions or concerns about a driver's licence or insurance claim, please contact us by a secure means such as phone or regular mail in order to protect your privacy.
General inquiries
Please contact us by phone, email or regular mail.
B.C. Lower Mainland: 604-661-2800.
- Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051.
Call centre hours: Monday to Friday, 8 a.m.–7 p.m.; Saturday, 9 a.m.–5 p.m.
ICBC locations and hours of service
Head office
151 West Esplanade
North Vancouver, B.C. V7M 3H9
Hours: 8:15 a.m.–4:30 p.m., Monday to Friday.
Closed Saturday, Sunday and statutory holidays.
Other locations
Making a complaint
Not satisfied with the service you've received from us? We want to make it right.
To have your concerns heard, please first contact an ICBC manager. If you're still not satisfied, here are the steps you can take. We are here to listen.
Claims
Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:
Tickets
We collect fines on behalf of the Provincial government. Here's how you can dispute either your ticket or the amount:
Fairness process
ICBC's fairness process is here to address all other complaints:
Reporting a new claim?
Please phone ICBC's Dial-A-Claim centre. Wherever you are, we're ready to take your call 24 hours a day, every day.
- Lower Mainland: 604-520-8222
- Elsewhere in B.C., Canada and the U.S.: 1-800-910-4222
More information about how to make a claim.
ICBC bills and refunds
Please call Customer Service (Accounts):
Lower Mainland: 604-661-2800
Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051
Note: Try searching our unclaimed funds database if you believe you may have unclaimed money owed to you.
ICBC insurance services
Contact your local Autoplan broker for most insurance services, including:
- buying, renewing or cancelling a policy
- changing your coverage
- plates and registration
If you have concerns about your Claim-Rated Scale (CRS) position, please call Customer Contact at 604-661-2800 in the Lower Mainland, or 1-800-663-3051 outside the Lower Mainland.
Fraud tips and witness reports
Have you witnessed an accident? Use our witness information form or call our Witness/Tips line.
Do you suspect someone is lying to or misinforming ICBC?
Please let us know by calling our confidential Witness/TIPS Line:
- Lower Mainland: 604-661-6844
- Elsewhere in B.C., Canada and the U.S.: 1-800-661-6844
Driver licensing
See Driver Licensing for more information.
Visit the BCID section for details on B.C. identification cards.
If you still have questions, you can call:
- Greater Victoria: 250-978-8300
- Elsewhere in B.C.: 1-800-950-1498
- Other countries: 250-978-8300 (We accept collect calls.)
Road tests
Ready to take a road test for a Class 5, 6, 7, 8 or commercial-class licence? Here's how to book your road test appointment.
Vehicle damage and claims history
For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. This link will explain your options before you buy.
To purchase, please call:
- Lower Mainland: 604-661-2233
- Elsewhere in B.C.: 1-800-464-5050
Jan 26, 2012 - Due to a power outage, all new Chilliwack claims will be sent to the Abbotsford Claim Centre. If you already have a claim booked, someone from the Abbotsford Claim Centre will attempt to contact you before your appointment today.