About ICBC
Preventing insurance fraud
When someone commits insurance fraud, they take advantage of the system that we all pay into.
What is insurance fraud?
Fraud involves providing false or misleading information when purchasing insurance, making a claim, or applying for a B.C. driver’s licence or identity card. There are many types of fraud. Some of the most common include:
exaggerating the extent of an injury
claiming an income replacement benefit when you’re able to work
claiming unrelated or pre-existing vehicle damages or injuries
declaring false information to get a lower insurance premium
providing false information or a counterfeit driver’s licence to obtain a B.C. driver’s licence
Special Investigation Units
Our Special Investigation Units are committed to investigating all types of fraud against ICBC. They use a variety of methods to detect and investigate fraud, including:
SIU investigators: Our officers and investigators work closely with claims representatives and the police to uncover and investigate fraud.
Fraud analytics: ICBC uses advanced analytics to detect claims with a suspicion of fraud.
Anonymous reporting: We make it easy for people to report suspected fraud anonymously.
If you are being investigated for insurance fraud
It’s always important to be upfront and honest, especially if you are being investigated for fraud. Providing false or misleading information can seriously impact your claim and entitlement to benefits. It may result in having to repay ICBC for amounts fraudulently claimed. You could also be charged with a criminal offence.
How you can help
Do you have information on a potential fraud? Let us know. You can report a fraud tip online 24 hours a day or by phone every day between 8 a.m. and 8 p.m. All tip information provided to ICBC is confidential and anonymous.
B.C., Canada and the U.S.: 1-800-661-6844
Lower Mainland: 604-661-6844
When to contact police instead of ICBC
We occasionally receive tips about matters that cannot be investigated by ICBC.
Please contact your local police non-emergency line if someone is actively driving:
Without a licence
While they're prohibited or suspended from driving
Contrary to their licence restrictions, such as a Learner driving without a supervisor
If you witness someone driving dangerously or under the influence of alcohol or drugs, call 911.
