As part of our commitment to improve transparency and accountability to you, making sure that you’re well-informed and supported is important to us. 

So in addition to publishing our Annual Service Plan Report, we’ve produced an easy-to-read Year in Review highlighting our initiatives and results from 2019 – 2020. You’ll be able to:

• Review our financial and operational information in plain language 
  
• See how your premium dollars are spent
  
• Explore the work we’ve done to make driving in BC safer and more affordable in the future
  
• See the impact our products, services and community engagements have on our customers and communities
  
• Learn about the exciting changes we’re working on for next year, for an even safer, more affordable and supportive ICBC experience