ICBC's Year in Review for 2020 – 2021

As part of our commitment to improve transparency and accountability to you,​ making sure that you’re well-informed and supported is important to us. ​

So in addition to publishing our Annual Service Plan Report, we’ve produced an easy-to-read Year in Review highlighting our initiatives and results from 2020 – 2021. You’ll be able to:

  • Review our fin​ancial and operational information in plain language 
  • See how your premium dollars are spent
  • Learn about Enhanced Care bringing better care and more affordable insurance to British Columbians
  • Hear how we’re our expanding customer service
  • Read stories about how we adapted to the COVID-19 pandemic​