Disputes and appeals

Your experience matters to us. If you have concerns about your claim, we'll do whatever we can to make it right.

Filing a dispute

If you don't agree with an assessment or decision we've made about your claim, you have options for disputing it.​

Responsibility assessment disputes

If you disagree with your responsibility assessment, here's how to dispute it.

Vehicle valuation disputes

If your vehicle is not repairable and you're not satisfied with the determined value, you have options.

Notice of class action decision

A class action against ICBC regarding accident benefits has been certified by the B.C. Supreme Court.

Denied benefit disputes

If you don't agree with ICBC's decision to deny a benefit, you have options for disputing it.

Freedom of Information requests

For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.

Previous arbitration decisions

ICBC posts the decisions of arbitrators in disputes related to Underinsured Motorist Protection, as required by law.

Looking for how to dispute a ticket?

If you think a ticket was issued unfairly, would like the fine to be reduced or the payment delayed, see Disputing a ticket.