Getting a damage estimate

Where to get your estimate

ICBC Repair Network facilities can estimate and repair your vehicle. There may be instances when you’ll be required to bring your vehicle to your local ICBC Claim Centre before the vehicle can go to the repair facility of your choice.

If you take your vehicle to an ICBC Repair Network facility, the shop can bill ICBC directly, and they provide limited warranties for the repairs for the damage caused by the crash.

You can choose to take your vehicle to a repair shop that is not part of the ICBC Repair Network; however, you should ask the shop about repair warranties and/or guarantees (if it offers them).

After your vehicle has been taken to a repair shop for the initial estimate, please contact the shop for any questions about your vehicle. ICBC will continue to be your contact for questions about responsibility, deductibles and your insurance.

Deductibles and additional repair costs

ICBC pays ICBC Repair Network shops directly for the repair work covered by your policy. When the repairs are done, you may have to pay a deductible to the shop. You may also have to pay depreciation on some parts and/or labour that are subject to wear and tear.

If you take your vehicle to a repair shop that is not part of the ICBC Repair Network, you may have to pay the shop for the repairs and then submit your receipts to ICBC for reimbursement consideration. To receive ​​reimbursement​ for your claims more quickly, set up direct deposit​. 

​​Towed vehicles

At a crash scene, usually emergency services (like the police or fire department) will contact a local towing company to move your vehicle to their storage facility for safe keeping. The vehicle is then held in the towing company's storage yard until they're directed to remove it.

Towing and storage payment

Towing companies charge a daily storage rate from the time the vehicle arrives in the storage yard until the vehicle is removed.

To find out if a towing company works with ICBC directly, ask if they're part of the ICBC Towing Program. This means the company can bill ICBC directly for the towing and storage fees once you've submitted your claim and your coverage is confirmed. In these cases, ICBC can also help arrange moving your vehicle out of the storage yard.

If your vehicle is towed by a company that is not​ an ICBC vendor, you'll need to pay for the towing and storage costs and then submit your eligible receipts to ICBC for reimbursement consideration. Sign up for direct deposit​ to receive reimbursements more quickly.

​Two-year time limit

Generally, you’ll have two years from the date of your crash to complete your repairs. Speak to your claims representative about your specific situation.

If your vehicle isn't repairable

Sometimes it may not be economical to repair a vehicle. When this happens, we pay you an amount based on the vehicle's fair market value at the time of the incident. Find out more about what ​happens if your vehicle isn't repairable​.