We make it easy to report and check the details of a claim online. Find out how to resolve any issues you may encounter when reporting a claim and submitting documents online.
No. A customer with an interim diver’s licence can report a claim by calling ICBC at 604-520-8222 or 1-800-910-4222.
There are many factors that influence how long a claim takes to be resolved and we want to make sure we have all the information needed to resolve your claim.
Your claim representative will ask you what happened and review the vehicle damage. They may also get statements from other drivers and witnesses, review police reports, consult with the vehicle damage estimator, review the rules of the road (as set out in the Motor Vehicle Act).
If you're in Canada or the U.S., you can report a claim online or by calling us at 604-520-8222 or 1-800-910-4222. You can report online 24 hours a day or by phone from 8 a.m. to 8 p.m. every day.
If you're reporting your claim from outside of Canada, we recommend calling us. If you try to report online, your IP address may be blocked for security reasons.
If your vehicle can’t be driven or you’re concerned about driving it, your ICBC claims representative can refer you to a repair location for assistance.
If you're driving in Alberta, our partner Fix Auto can provide immediate assistance and arrange repairs, towing or a rental vehicle.
Your ICBC claims representative can help you find the assistance you need, wherever you are.
We know it can be difficult if you don't hear back from your claims representative right away. Please remember that resolving a claim can take time. Your claims representative may still be gathering and reviewing driver statements, witness statements and police reports, if available. They may also need to consult with the vehicle damage estimator once the estimate is complete.
If you haven’t received an update after two weeks, email your claims representative. If you still haven't heard back from your claims representative after emailing them, you can call us at 604-520-8222 or 1-800-910-4222.
If you recently submitted a receipt or document, you can sign in to manage your claim and check the submitted documents section to see if there was an issue with processing it. Some documents may take several business days to be processed. Do not submit the same document multiple times as this can slow down the process.
If you have an injury claim, first review the initial support package sent to you by your Recovery Specialist. It has information about your next steps, accessing benefits and paying for treatment.
We can speak with you in your language about your claim. We have multilingual adjusters and we also offer translation services over the phone in more than 170 languages - any time you need them.
If you’re involved in an accident with an out-of-province vehicle make sure you collect or take photos of:
The insurance company name, policy number, and phone number
Driver’s name, address, phone number, and licence number
Photos of the crash and scene
If the police attend, the police report number (where applicable)
The name and phone number of any witnesses
It’s important to collect this information so that we can contact the other driver’s insurance company for your claim. If you don’t provide enough information, you’ll need to pay your deductible regardless of the crash responsibility.
Out-of-province vehicles are not insured by ICBC. If you’re involved in a crash while driving in B.C., you'll need to report a claim with your own auto insurer.
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If you're a GST registrant, this means you are registered with Canada Revenue Agency (CRA), have a business number and sell taxable products and services. You will be responsible for paying the GST to the repair facility when your vehicle repairs are complete.
ICBC does not pay the GST on repairs as you can claim the GST paid as an Input Tax Credit or apply to the CRA for a rebate. Insurance doesn’t cover expenses that you get back from other sources such as income tax deductions.
Report to your private insurance company if there was no other vehicle involved.
You’ll need to report to ICBC as well if:
there were any injuries,
another vehicle was involved, and/or
there was damage to another property.
It may take longer to resolve your claim as an ICBC claims representative will need to contact the claims representative from the other insurance company.
No. In order to set up direct deposit, you’ll need to submit a void cheque and electronic funds transfer authorization and direction form to ICBC.
Accepted file types include: pdf, doc, docx, rtf, txt, bmp, jpeg/png, tiff/tif, mp4, mov, avi, mpeg/mpg, wmv, aiff, aac, wav, mp3, wma
The maximum file size is 2 GB per file.
After logging in to manage your claim, in the submitted documents section, you can check to see if there was an issue processing a document. If so, you may need to send the document to your claim representative. Some documents may take several business days to be processed.
If you submitted a document on behalf of another person or business, please contact their claims representative.
If your document failed to upload, confirm that the document is one of the accepted file types and that the file size is smaller than 2GB. If you’re still having issues, please contact your claim representative.
Once a document is submitted, it can’t be removed. Please contact your claim representative or recovery specialist.
Save a copy of any PDF form to your computer, whether it was sent to you or found on our website. Then you can edit the PDF form using Adobe Acrobat Reader DC (or Adobe Reader IX or later) by either clicking on the fillable fields or using the Fill and Sign options. For additional support, refer to Adobe's website or contact your claims representative.
