Terms and conditions

Find a Service Location

Website terms and conditions

About Us

The Insurance Corporation of British Columbia ("ICBC" or "We") is a provincial Crown corporation which provides universal auto insurance to British Columbia drivers through its authorized Autoplan brokers. We are also responsible for driver licensing, vehicle registration and licensing in British Columbia.

ICBC also does significant work in the field of road safety, investing in loss-prevention initiatives and programs to reduce crashes, injuries and deaths.

Your Use of Our Website

When you access and use this website ("Website") located at icbc.com, you acknowledge that y​ou have read, understand, accept and agree to be bound, without exception, by these Terms and Conditions, which form a contract between ICBC and users of this Website. We reserve the right to update and revise these Terms and Conditions and the content of this Website generally and to post such revisions on this Website from time to time. You also agree to be bound by such revisions and we encourage you to review the current terms and conditions as they may be modified from time to time.

These Terms and Conditions incorporate by reference any notices contained on this Website and constitute the entire agreement with respect to your access to and use of this Website. If any provision of these Terms and Conditions is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

Certain products, services, programs and initiatives described on this Website may not be available from time to time and may be subject to terms and conditions, the details of which are available from ICBC.

ICBC may make available content on this Website from time to time in one or more languages. Content which is in a non-English language will have be translated from the English version of the content. If there is a difference between the English version and the non-English translation of any content, the English version will apply.

The full terms and conditions of the basic, compulsory insurance coverages offered by ICBC are set out in the Insurance (Vehicle) Act and Regulation and any applicable special coverage certificates. The full terms and conditions of optional insurance coverages offered by ICBC are set out in the optional policy applicable to the coverage purchased. In the event of any omission of information from this Website, or any contradiction or difference between anything on this Website and the Act, the Regulation, any other applicable legislation, any applicable special coverage certificate or optional policy, you must treat the Act, Regulation, other applicable legislation, special coverage certificate or optional policy as the full and correct statement of your insurance coverage and your rights and obligations at law.


For further information on how personal information is collected on this Website and used, please refer to our Privacy Statement.

Governing Law and Jurisdiction

By accessing this Website, you agree to be bound by the laws of British Columbia and Canada as applicable, which laws will govern these Terms and Conditions and apply to any and all issues regarding this site. Any action relating to these Terms and Conditions or use of this Website, and our Privacy Statement, shall be brought solely within the Province of British Columbia and shall be within the exclusive jurisdiction of the Courts of the Province of British Columbia.

Access to this Website from locations where the content is illegal is prohibited. You are solely responsible to determine whether your use of this Website is lawful, and you must comply with all laws applicable in your jurisdiction.

Ownership and Use of Copyright and Trademarks

Copyright: All of the content contained on this Website, including but not limited to information, text, logos, graphics, pictures, images, software, icons and other elements, is owned exclusively by ICBC or, as applicable, ICBC's affiliates, suppliers, licensors and partners, and are protected under the copyright laws of Canada and other countries and by international treaties. All rights are reserved. Products, process or technologies described on this Website may also be subject to intellectual property rights reserved by ICBC. This Website and the content thereof may not be copied, reproduced, republished, uploaded, downloaded, posted, transmitted, modified or distributed in any way, in whole or in part, without the express prior written permission of ICBC and any infringement of ICBC's rights or those of others will result in appropriate legal action.

Trademarks: ICBC's trademarks, including but not limited to AUTOPLAN, ICBC, BUILDING TRUST. DRIVING CONFIDENCE, ROADSTAR and many others are valuable assets of ICBC and any unauthorized use or infringement of the associated rights is taken very seriously by ICBC. All names, marks, brands, titles, slogans, logos, icons, graphics, trade dress or trade names, designs and other designations contained within this Website are registered and unregistered trademarks or official marks ("Trademarks") of ICBC and, in some cases, other parties.

ICBC aggressively enforces its intellectual property rights to the fullest extent of the law. The name of ICBC or the ICBC logo, may not be used in any way, including in advertising, without our prior written permission. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any licence or permission or other right to use any Trademark displayed on this Website without the written permission of ICBC. Unauthorized use of any Trademark, or any other content owned by ICBC or others and displayed on this Website, is strictly prohibited.

Submissions to this Website

All questions, comments, suggestions and other communications (collectively, 'Submissions') provided by a visitor to this Website or regarding the content thereof shall be deemed to be non-confidential and ICBC shall have no obligation of any kind with respect to any such Submission, and shall be free to reproduce, use, disclose and distribute any such Submission or otherwise without limitation. Furthermore, ICBC shall be free to use any ideas, concepts, techniques, or know-how contained in any such Submission in its discretion for any purpose, including but not limited to development, manufacturing and marketing products, or offering services, which incorporate such information.

From time to time you may be required to submit information through this Website. All information you provide through this Website must be true, accurate and complete, as ICBC will rely upon the information you provide. If you submit incorrect or incomplete information, you will be responsible for any loss, damage, or additional costs you, ICBC, or others may incur as a result.


Although ICBC makes every effort to ensure that information presented here is accurate, this Website is provided on an "as is" basis. All content is provided "as is" without any representation, warranty or condition of any kind, either express, implied, or statutory including, but not limited to, implied representations, warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement of intellectual property rights, or inter operability of products and services. Your use of this Website is at your own risk. Neither ICBC nor any of its partners, suppliers or affiliates or any other party involved in creating, producing, or delivering this Website is liable for any errors or omissions in the content of the Website nor for any direct, special, incidental, consequential, indirect, or punitive damages arising out of or in any way related to (a) any errors in or omissions on or from this Website, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links in this Website, including but not limited to any errors in or omissions contained therein, (c) the unavailability of this Website or any portion thereof, (d) your use of this Website or the information contained thereon, or (e) your use of any equipment or software in connection with this Website.

Statement of limitations

ICBC will not be liable to any person or business entity for any direct, indirect, special, incidental, consequential, or other damages based on any use of this online service, or anything obtained as a result of any use of this online service, including without limitation, any lost profits, business interruptions, or loss of programs or information, even if ICBC has been specifically advised of the possibility of such damages.


By accessing this Website, you agree to defend, indemnify and hold ICBC and all of its agents, directors, employees, partners, suppliers, affiliates and related companies harmless from any and all liabilities, costs and expenses, related to any claim or demand arising out of any violation of these Terms and Conditions by you, or in connection with your use of this Website or its content.

Unlawful And Prohibited Use

As a specific condition of your use of this Website, you explicitly agree not to use it for any purpose that is unlawful or prohibited by these Terms and Conditions. You agree not to use the Website in any way that could damage, disable, overburden, or impair the Website, or interfere with any one else's use of it. You will not attempt to gain unauthorized access to ICBC's computer systems or networks connected to ICBC, through hacking, password mining or any other means. You will not attempt to reverse engineer any portion of the Website or attempt to infringe the intellectual property rights of others in any way. You will not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website.

Non-endorsement of Third Party Businesses

The information provided on this Website is for information and reference only. ICBC does not provide any endorsement or recommendation of any third party's facility, business or event identified on this Website or make any claims, representations or warranties as to their reliability, financial condition or suitability for a particular purpose, unless specifically and expressly stated.

Links to Other Websites

There may be hyperlinks to other websites on this Website, and these linked sites which are not under the control of ICBC should not in any manner be construed as having any affiliation with or endorsement, representation or warranty by ICBC of such website or entity or its respective products, services, information, materials, opinions or links to other websites, unless specifically and expressly stated. ICBC does not review or monitor such websites and is not responsible or liable for the content or accuracy thereof. The reproduction and use of and reliance upon of any content linked to is completely at your own risk and is subject to the conditions that the respective website owners may impose. You are encouraged and advised to review the posted terms and conditions and privacy policies of all websites you visit.

Links to ICBC Websites

Sites wishing to link to this Website do not need ICBC's permission to do so but must follow the following practices when linking to this Website: (1) Use only text for linking to this Website; (2) Do not use ICBC Trademarks for linking or any other purpose without written authorization from ICBC; and (3) Do not confuse the user as to the source of the information through techniques such as framing.


ICBC has no responsibility or liability for any damages to or viruses that may infect your computer equipment or other property as a result of your use of this Website.


ICBC has no obligation or liability to monitor this Website, however it may monitor the Website and from time to time disclose any information as necessary to satisfy any law, regulation or governmental request to protect itself or its users.

Termination of Website User Access

If you breach any provision of these Terms and Conditions, you may no longer access or use this Website or its content. ICBC, in its sole discretion, may terminate your right to use this site or its content at any time, for any reason, without any notice to you and without any liability to you or any other person. If ICBC terminates your right to use this Website, these Terms and Conditions will nevertheless continue to apply and be binding upon you in respect of your use of this site prior to the termination of these Terms and Conditions, any information or materials obtained by you from this site, and anything connected with, relating to or arising from those matters.

Twitter Terms and Conditions


The ICBC Twitter accounts are managed by the Communications division on behalf of colleagues across ICBC.

We will automate no more than two tweets a day, but will personally respond to all other messages.

If you follow us, you can expect between 2-10 tweets a day covering some or all of the following:

  • Information about our programs, products or projects
  • Road safety and driving tips
  • Alerts about new content on our other digital channels (news, publications, videos on YouTube, speeches, campaigns, etc.)
  • Invitations to provide feedback on specific issues on which we are consulting
  • Information from our executive team about what they're doing
  • Occasional live coverage of events
  • Customer service inquiries


If you follow us on Twitter we will follow you back. This is automated. Being followed by us does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we may not be able to reply individually to all the messages we receive via Twitter.

We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to the relevant people in the company.

We also continually search for "ICBC" on Twitter and we may reply to any tweet about ICBC that we read.

Changes to this terms and conditions

ICBC may revise this terms and conditions from time to time to reflect changes to our website, social media and online services.

Last updated: January 4, 2017