• 简体中文
  • ਪੰਜਾਬੀ
  • Business partners
  • Careers
  • Contact us
  • Find a location
  • FAQ
Ask a questionTerms and conditionsPrivacy statement
ICBC
  • Auto insurance
    • Products and coverage
    • Commercial insurance
    • What determines your cost of insurance?
    • Buy, renew or update your insurance
    • Renew your insurance online
    • Prepare an estimate
    • Moving or travelling
  • Claims
    • Report and view your claim
    • Your ICBC claims process
    • Vehicle repair and theft claims
    • When you've been injured in a crash
    • Crash responsibility
    • Disputes and appeals
  • Driver licensing & ID
    • Visit a driver licensing office
    • New drivers
    • Your licence
    • Types of licences
    • Moving to B.C.
    • Medical exams & driver re-exams
    • Driver training
    • Driving guides
    • Tickets & penalties
  • Vehicles & registration
    • Buy a vehicle
    • Sell a vehicle
    • Licence plates
    • Collector and modified vehicles
    • Specialty vehicles
  • Road safety
    • Why crashes happen
    • Sharing the road with others
    • Car and passenger safety
    • Safety and road conditions
    • Auto crime prevention
    • Teach road safety to children and students
    • In your community
  • Auto insurance+
    • Products and coverage
    • Commercial insurance
    • What determines your cost of insurance?
    • Buy, renew or update your insurance
    • Renew your insurance online
    • Prepare an estimate
    • Moving or travelling
  • Claims+
    • Report and view your claim
    • Your ICBC claims process
    • Vehicle repair and theft claims
    • When you've been injured in a crash
    • Crash responsibility
    • Disputes and appeals
  • Driver licensing & ID+
    • Visit a driver licensing office
    • New drivers
    • Your licence
    • Types of licences
    • Moving to B.C.
    • Medical exams & driver re-exams
    • Driver training
    • Driving guides
    • Tickets & penalties
  • Vehicles & registration+
    • Buy a vehicle
    • Sell a vehicle
    • Licence plates
    • Collector and modified vehicles
    • Specialty vehicles
  • Road safety+
    • Why crashes happen
    • Sharing the road with others
    • Car and passenger safety
    • Safety and road conditions
    • Auto crime prevention
    • Teach road safety to children and students
    • In your community
  • 简体中文
  • ਪੰਜਾਬੀ
  • Business partners
  • Careers
  • Contact us
  • Find a location
  • FAQ
Ask a questionTerms and conditionsPrivacy statement
  • About ICBC
    • Fighting fraud
    • Goods and services suppliers
    • ICBC trademarks
  • Autoplan insurance
  • ClaimsCurrently selected
    • Your ICBC claims process
  • Driver licensing
  • FAQs
    • Enhanced Care
    • Scams/fraud
  • Legal terms and policies
    • Road test booking legal terms for customers
    • Road test booking terms for schools
    • Survey terms
    • Open Data Licence
    • Driver licence booking terms for individuals
    • Insurance and Claims terms
    • Towing Business Partner Terms
    • Health care business partner terms
    • Notice of Civil Claim Terms
    • Prorate terms
  • Road safety
    • Techpilot project
  • Vehicle registration

 

Claims

What are you looking for?

  • Report a claim
  • Check claim details or add documents
  • Your ICBC claims process
  • Repair a vehicle
  • Glass and windshield repairs
  • If your vehicle isn't repairable
  • Medical care and treatment for an injury
  • Benefit entitlements if you're injured in a crash

In this section

Report and view your claim

Report a claim online or by phone, 24 hours a day, 7 days a week. Once you've reported a claim, you can log in to view the details of your claim or add supporting documents such as receipts and forms.

Your ICBC claims process

From coverage to repairs, find information to help guide you through the claims process and get back on the road.

Vehicle repair and theft claims

Has your vehicle been damaged or stolen? We'll help you get it repaired or replaced as quickly as possible, and let you know your options for getting around without it.

When you've been injured in a crash

Learn about treatment and recovery options, settling your claim, and wage-loss assistance.

Crash responsibility

We carefully review the details of every crash to determine who is responsible, and to what degree. If you have any questions, we're here to help.

Disputes and appeals

Your experience matters to us. If you have concerns about your claim, we'll do whatever we can to make it right.

Locate a service near you

Driver licensing office Autoplan broker Claim centre
Collision repair facility Glass repair facility

Services

  • Auto insurance
  • Claims
  • Driver licensing & ID
  • Vehicles & registration
  • Road safety

Company

  • About ICBC
  • Careers
  • News and media
  • Contact us

Report a claim

  • Report a claim online
    Vancouver
    604-520-8222
    Toll free
    1-800-910-4222

Help

  • FAQs
  • Facebook
  • Twitter
  • Instagram

Back to top
facebook twitter youtube linkedin instagram
Copyright © 2023 ICBC. All rights reserved.

Feedback

Was this information helpful?

Yes No