Frequently asked questions
Claims
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The crash will go on your driving record, not your friend's, and it may impact your own insurance premiums the next time you purchase or renew insurance. It also may impact any policies where you are a listed driver.
Find out more about how crashes impact your insurance premiums.
When you buy insurance, you choose a deductible, which is the amount you must pay before your insurance pays for repairs. Having deductibles is standard in the insurance industry - they help keep insurance affordable.
If the other driver is at fault, your deductible may be reimbursed or waived.
By law, every motorist in B.C. has to report a crash within a reasonable amount of time.
Your claims representative will attempt to contact the other driver and ask them to report the crash. If the other driver fails to do so, ICBC will assess responsibility based on the information available.
Report to your private insurance company if there was no other vehicle involved.
You’ll need to report to ICBC as well if:
there were any injuries,
another vehicle was involved, and/or
there was damage to another property.
It may take longer to resolve your claim as an ICBC claims representative will need to contact the claims representative from the other insurance company.
For customers with Roadside Plus coverage, we can reimburse up to $50 toward expenses due to roadside emergencies such as:
towing your vehicle to a repair shop after a breakdown
retrieving keys locked in your car
changing a flat tire
jump-starting a battery
Report your emergency roadside expense claim online or fill in our and send it to:
ICBC Emergency Roadside Expense
405 - 10470 152nd Street
Surrey, BC V3R 0Y4
You'll need to make this claim within 12 months of incurring the expense.
If your vehicle is already at the repair shop, talk to the shop about arranging for a rental vehicle. Some repair shops may offer courtesy vehicles instead.
If you have Loss of Use coverage, either on its own or as part of the RoadStar or RoadSide Plus package, you may be entitled to a rental vehicle while it is being repaired. There are maximum per-day and total limits.
Find out more about rentals and transportation options while your car is being repaired.
If you were working at the time of the crash, you’ll need to report your injury to WorkSafeBC right away, as you may be entitled to coverage as a worker involved in an accident.
While you wait for a decision from WorkSafeBC, please contact your recovery specialist if you have any questions.
We can speak with you in your language about your claim through free, over-the-phone interpretation services in 170 languages. Simply contact us by phone and within a few minutes we can connect you with an interpreter to help communicate in your language. We also have dedicated language claims lines in Chinese and Punjabi.
If you’re hearing impaired and need an interpreter, please contact your claims representative.
Learn more about our language services.
ICBC would determine if you were responsible for contributing to a passenger's injuries using precedent and case laws, considering:
the circumstances of the crash,
the age and competence of the passenger(s) and
whether you’ve made sure they wore seatbelts.
Learn more about seatbelt laws in B.C.
Yes, in the event of a crash dashboard cameras can be very helpful in resolving fault accurately and fairly. However, we discourage the use of any electronic devices while driving because there is always the potential for it to be a distraction.
ICBC needs to receive notices as soon as possible. The fastest way is to email [email protected] (attach the notice as a scan or picture). Alternatively, you can take the notice to your local Claim Centre or mail it to
ICBC
c/o Manager, NOCC Handling Department
#550 - 3777 Kingsway
Burnaby, B.C.
V5H 3Z7
For next steps, please contact your claim representative.
Under the Enhanced Care insurance model, there is no compensation for pain and suffering, unlike the previous legal-based system. However, since May 1, 2021, anyone living in British Columbia who is injured in a crash is eligible to receive Enhanced Accident Benefits to help them recover. These benefits may include compensation for lost wages, compensation for medical and rehabilitation treatments, and in some cases, compensation due to a permanent impairment, among other benefits.
In rare cases where an exception applies and the injuries meet the definition of a Minor Injury, the maximum compensation for pain and suffering, determined by the accident date is:
Accident date | Minor injury limit (exceptions only) |
|---|---|
April 1, 2025 to March 31, 2026 | $6,595 |
April 1, 2024 to March 31, 2025 |
$6,428
April 1, 2023 to March 31, 2024 | $6,181 |
April 1, 2022 to March 31, 2023 | $5,831 |
April 1, 2021 to March 31, 2022 | $5,672 |
April 1, 2020 to March 31, 2021 | $5,627 |
April 1, 2019 to March 31, 2020 | $5,500 |
