Frequently asked questions



We never issue rebates or refunds by text message or send e-transfer notifications via text message. 

If you receive a text message or an e-transfer notification by text, this is a scam. Please do not click on any links within these messages and delete any you receive.

We never contact customers about outstanding debt or driving violations via text message. If you receive such a message, please ignore or delete it as it is a scam.

We take fraud very seriously because it impacts all British Columbians. Learn more about our commitment to fighting fraud​, ​including how you can report any suspected fraud. ​​