Frequently asked questions
Insurance
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If you're in B.C., find the nearest Autoplan broker to have the documents replaced. You can also use the online renewal system to view and print insurance documents for any active policy.
If you're outside B.C., you'll need to call us:
1-800-328-4484 (Canada and the U.S.)
1-604-661-6956 (Other countries)
If you are travelling but your vehicle is still in B.C., call your Autoplan broker to renew your insurance. Or, if you are eligible, you may be able to renew your insurance online (you must be within Canada or the United States).
If you are outside of B.C. with your vehicle, call 1-800-328-4484 (toll-free) or 604-661-6956 (lower mainland) Monday to Friday from 8:15 a.m. to 4:30 p.m.
Currently, you can only renew your ICBC policy online if it’s a personal policy that’s due for renewal within 44 days, the vehicle isn’t jointly owned and you don't plan on making changes to the coverage. However, there are circumstances where you may still not be eligible to renew online (for example, if you have debt owed).
You can submit your odometer reading online or through your broker any time in your policy term. If you’re eligible to receive a usage-based discount, you’ll receive a prorated refund.
You can easily request records of your driving history online, including your driving record (also called a driver’s abstract), insurance and claims history record, driver factor report or commercial driving record. You will receive your requested records by email.
The crash will go on your driving record, not your friend's, and it may impact your own insurance premiums the next time you purchase or renew insurance. It also may impact any policies where you are a listed driver.
Find out more about how crashes impact your insurance premiums.
No, we're not able to temporarily suspend your current insurance. However, a few options may be available to meet your changing needs. Speak to your Autoplan broker about:
buying a Storage Policy if you're not using your vehicle or intend to put it in storage,
reducing your coverage to a minimum, or
getting a short-term policy lasting between three and 11 months.
If you cancel your policy before it expires, you can be eligible for a refund. Find out more about cancelling your insurance.
Before you can get licence plates and insurance for a vehicle in British Columbia, it must be registered with ICBC. This serves as the official record of the vehicle and identifies you as the owner. Learn how to register a vehicle in B.C.
Vehicles from other provinces and countries must be inspected at a designated inspection facility to ensure that it meets B.C.’s safety standards before registering the vehicle with ICBC. Find out more about importing a vehicle to B.C.
You don’t need to own a vehicle to start building an insurance discount. Insurance premiums are based on a combination of factors, including driving experience, crash history, where you live and how you use your car, as these are all factors that make up your risk. Find out more about what determines your cost of insurance.
To drive for a ridehailing service, you need a minimum of a Class 4 (restricted) B.C. commercial driver’s licence.
To make food deliveries, your vehicle may need to be rated in a delivery rate class, depending on what else you use the vehicle for and how often you use the vehicle for delivery. Talk to your Autoplan broker to make sure you have the right coverage.
For peer-to-peer rentals, how you are insured will depend on whether the peer-to-peer company has ICBC blanket insurance or not. Enquire with the company directly.
