Language services

We can speak with you in your language about your claim, insurance or driver licensing needs.

If you're new to B.C. or if English isn't your first language, we're here to help. We offer free, over-the-phone interpretation services in 170 languages, and two language lines (Chinese and Punjabi).

Over-the-phone interpretation

Simply contact us by phone and within a few minutes we can connect you with an interpreter to help communicate with our customer service representatives in your language. Service is available in 170 languages.

For claims enquiries:

• Available 24 hours a day, 7 days a week 

​​For insurance and driver licensing enquiries:

• Monday to Friday: 8 a.m. to 6 p.m.

• Saturday: 9 a.m. to 5 p.m.

Chinese and Punjabi language claims lines

Speak immediately to an interpreter in your language.

​For claims enquiries:

• Call toll-free from 8 a.m. to 8 p.m., seven days a week.

• Chinese line (Cantonese and Mandarin): 1-855-813-2121

• Punjabi line: 1-866-906-6163

For insurance and driver licensing enquiries, please refer to the phone numbers on our contact us page and request an interpreter for your language once connected.

Interpreter services at driver licensing offices

If you have an upcoming appointment at a driver licensing office and English isn’t your first language, we have interpreter services available at select locations. We can connect you with an interpreter on the phone to help you speak with our customer service representatives.

Interpreter services are not available for road tests.

See our Interpreter service driver licensing locations.

Document translation

While we are unable to provide document translation, ICBC-approved translators  or Consulates located in B.C. can translate documents such as your licence or driving record if it is in another language. Translation requirements depend on the country or jurisdiction that issued your current licence .

ICBC-approved translators do not work for ICBC and there may be other translators not listed who are ICBC-approved. Fees and services vary for each translator; please contact them for more information.

You may electronically send your documents to be translated to the translator. They will schedule a video call with you to review the documents. If the translated documents are returned to you by email, print them before coming into the driver licensing office. Do not forget to bring your original document, as well as the translated documents.

When requesting a translation of your documents, please specify that it is for ICBC. The translator may need to complete additional documents that you'll need to bring into the driver licensing office.