About ICBC

Our Reconciliation Action Plan

We’re committed to advancing Reconciliation at ICBC, and we want to be transparent about the changes we're making that demonstrate our commitment.

We’ve created our first Reconciliation Action Plan, for fiscal year 2025 (FY25), which spans April 2024 to March 2025. The Action Plan outlines the four initial pillars and the tangible steps we’re taking this year and in the years ahead.  

The Union of British Columbia Indian Chiefs (UBCIC) discussion paper, The Road to Reconciliation, has been a considerable influence on the Action Plan. Two Worlds Consulting's Reconciliation Framework pdf has similarly been foundational to the Action Plan and the scope of its work. Both documents list several recommendations for ICBC, and we have threaded them into the inaugural Reconciliation Action Plan. 

The four pillars of our Reconciliation Action Plan 

We have grouped our specific commitments for this year into the following guiding pillars:  

  • Demonstrate our accountability and commitment to ongoing Reconciliation 

  • Improve accessibility of our products and services 

  • Develop relationships and partnerships 

  • Build Indigenous awareness and representation among ICBC employees 

Within each pillar, the Action Plan outlines 18 commitments that we’ll begin working on this year.  

We will keep this page updated as we move forward, and we encourage you to check back to learn more about the progress we’re making in this Reconciliation journey. 

Commitment #1: Manage and establish governance for the Reconciliation Action Plan

Commitment #2: Establish an Indigenous Advisory Council for ongoing guidance on the Reconciliation Action Plan

Commitment #3: Define the vision and responsibilities of the Indigenous Relations department

Commitment #4: Develop our long-term Reconciliation Strategy

Commitment #5: Develop a policy to ensure traditional Indigenous health treatments are eligible under ICBC's recovery benefits

Commitment #6: Develop an Indigenous communications plan for all ICBC services

Commitment #7: Create priority driver spaces in road test locations that serve remote Indigenous communities

Commitment #8: Implement Mobile Driver Licensing Service pilot and plan future phases

Commitment #9: Install kiosks in driver licensing agent offices to improve delivery of learner’s licence testing

Commitment #10: Develop a preliminary plan for including two names on ICBC issued cards in support of government’s broader inclusive ID goals

Commitment #11: Develop a plan to engage Indigenous voices in the development and improvement of policies and procedures

Commitment #12: Support RoadSafetyBC in updating their customer letters with accessible and culturally appropriate languages

Commitment #13: Review ICBC websites and customer communication materials for accessible and culturally appropriate language

Commitment #14: Grow our understanding of Indigenous customer experiences

Commitment #15: Develop and implement a social impact procurement plan to support supplier diversity

Commitment #16: Develop and implement Indigenous Awareness and Cultural Safety training for ICBC employees 

Commitment #17: Develop a formalized Indigenous employee recruitment strategy

Commitment #18: Develop a formalized Indigenous employee retention strategy