About ICBC
Our Reconciliation Action Plan
We’re committed to advancing Reconciliation at ICBC, and we want to be transparent about the changes we're making that demonstrate our commitment.
Our Reconciliation journey: A progress update
This report shows our progress implementing the Reconciliation Action Plan across ICBC.
It describes initiatives that include improvements for B.C. communities and employees at ICBC:
Making driver licensing services more accessible in rural and remote communities
Improving road safety in close collaboration with Indigenous communities
Expanding Enhanced Care benefits to include Indigenous Traditional healing
Creating clear career pathways for Indigenous employees at ICBC
Delivering mandatory Cultural Safety Training for all ICBC employees
Making sure that written language at ICBC honours Indigenous Peoples
Image credit: Bayja Morgan-Banke, Toquaht, Nuu-chah-nulth Nation and Bonaparte Nation
Our Reconciliation Action Plan
In fiscal year 2025, we implemented our inaugural Reconciliation Action Plan 
. The Action Plan included four pillars and the tangible steps we took last year and will be taking in the years ahead.
The Union of British Columbia Indian Chiefs (UBCIC) discussion paper, The Road to Reconciliation, has been a considerable influence on the Action Plan. Two Worlds Consulting's Reconciliation Framework has similarly been foundational to the Action Plan and the scope of its work. Both documents list several recommendations for ICBC, and we wove them into the inaugural Reconciliation Action Plan. Learn more about the work that informed the Reconciliation Action Plan.
This year, we have developed another Reconciliation Action Plan that builds on the work completed last year.
The four pillars of our Reconciliation Action Plan
We have grouped our specific commitments for this year into the following guiding pillars.
Eagle
Demonstrate our accountability and commitment to ongoing Reconciliation
Intelligent and patient, the eagle embodies responsibility and teaches us honesty and accountability.
Implement the Reconciliation Action Plan
Develop our multi-year strategic action plan to support ICBC’s 2031 Meaningful Reconciliation goals
Create a plan to raise awareness of ICBC’s Reconciliation work externally and internally
Human
Build Indigenous awareness and representation among ICBC employees
The human illustrates representation by representing people in the traditional art style.
Deliver Indigenous Awareness and Cultural Safety training across the organization and develop enhanced training programs
Strengthen Indigenous hiring and retention strategies
Wolf
Develop relationships and partnerships
The wolf is known as a protector. With strong family and community ties, the wolf works collaboratively.
Ensure ICBC communications are accessible and culturally appropriate using ICBC's Writing with Respect guide
Develop a plan to issue cards with both Indigenous name and alternate spelling of the name in support of government’s broader inclusive ID goals
Include Indigenous perspectives in new and updated ICBC policies
Grow Indigenous supplier participation through the Social Impact Procurement Plan
Enhance understanding and improve Indigenous customer experiences
Salmon
Improve the accessibility of our products and services
The salmon embodies perseverance, renewal and continuity. The salmon reminds us that accessibility is a journey of returning, learning and improving.
Support Indigenous communities by identifying transportation safety challenges, providing technical expertise and partnering to implement Road Safety Program improvements
Evolve the policy to ensure Traditional Indigenous health treatments are eligible under ICBC’s recovery benefits
Implement a communications plan to share ICBC services clearly and respectfully with Indigenous communities
Develop a plan to identify and begin removing barriers to insurance access in Indigenous communities
Improve accessibility of driver licensing services for Indigenous customers
Improve accessibility for Indigenous customers denied services due to outstanding amounts
