Have a complaint about a driver training instructor or school in British Columbia? ICBC's Driver Training Unit may be able to help. We are responsible for reviewing, investigating and resolving driver-training complaints.
The steps you need to take depend on the nature of your complaint. There are generally three kinds of complaints:
Do you believe the driving school didn’t provide the agreed-upon training? Are you looking for a refund? Here’s what you should do:
First, you must try to resolve the issue with the school yourself.
You (or your parent/guardian) must send a written request to the school. Include the following information:
If you can’t resolve the matter directly with the school, submit your complaint to our Driver Training Unit.
You can either
You should hear from us within 10 business days.
We may ask you to provide the following:
If you’re not satisfied with the quality of your training, tell us about your experience.
Our driving school inspectors work with schools and instructors to maintain standards and help improve the delivery of training.
If you’d like us to contact you, you should hear from us within 10 business days.
We may ask you
Did an instructor or school operator behave in a way you feel was inappropriate?
ICBC takes such allegations seriously. If necessary, we investigate instructors or schools for inappropriate or unlawful behaviour and may take action against them.
If you want us to contact you, you should hear from us within 10 business days.
We may ask you for
If after following our complaint process you're still not satisfied or we're unable to assist you, you may
Was this information helpful?