​​​​Supporting wildfire victims in B.C.

August 27, 2021

BC wildfires

​ICBC has a process in place for obtaining replacement I.D.

Our hearts go out to communities across B.C. that are coping amid wildfires. This summer has seen wildfires not only devastate communities, but force evacuations and create serious health risks for vulnerable people. There are areas of B.C. where the wildfire risks remain high.

We have put together a plan to assist wildfire victims as much as possible in this stressful time.

ICBC has reached out to evacuation centres so evacuees without identification can be informed about how to obtain replacement government-issued ID that may have been left behind during the evacuation process.

ICBC will issue a replacement identification for free without the customer needing to present identification to process the transaction (some exceptions may apply). This process is in place for acquiring a replacement Driver's Licence, BC Services Card and BC Identification.

This can be done by visiting the nearest Driver Licensing Office. Office hours and locations can be found at: .  If you are unable to visit a Driver Licensing Office for some reason, we will try to assist you by phone at 1-800-950-1498. We're here to help Monday-Friday from 8 a.m. to 6 p.m. or Saturday from 9 a.m. to 5 p.m.

For ICBC customers who need to report a claim related to wildfire damage, it can be done online at: Report a claim ( or by phone at any time. To report a claim over the phone call 1-800-910-4222.

ICBC is playing close attention to the unfolding wildfire situation and is monitoring potential threats in B.C. to assist customers and communities as quickly as possible.​