January 29, 2020
Government is making changes to help ensure that ICBC is more transparent
and accountable to its customers.
The purpose is to give British Columbians greater confidence that the corporation is treating
them fairly when challenges arise, while better supporting people injured in crashes.
Government will be taking steps to appoint a new Fairness Office ʹfocused on customer
fairness ʹthat is more independent from ICBC. The office will be required to report out
publicly, in plain language, on the type and number of issues it hears, along with
recommendations to ICBC. ICBC will also be required to report publicly on actions it takes to
respond to these recommendations.
Read the full announcement from the B.C. government's news release.