Service Alert
Service disruption updates
Over the coming weeks, we are anticipating possible service disruptions due to staff shortages related to the Omicron variant. We apologize in advance and appreciate your patience. Please check for updates before visiting an ICBC office.
Last updated Monday, Jan 17, 2022 01:22 PM

Newsroom

Find a Service Location

Government increasing ICBC accountability, transparency

January 29, 2020

Government is making changes to help ensure that ICBC is more transparent and accountable to its customers. 

The purpose is to give British Columbians greater confidence that the corporation is treating them fairly when challenges arise, while better supporting people injured in crashes. 

Government will be taking steps to appoint a new Fairness Office ʹfocused on customer fairness ʹthat is more independent from ICBC. The office will be required to report out publicly, in plain language, on the type and number of issues it hears, along with recommendations to ICBC. ICBC will also be required to report publicly on actions it takes to respond to these recommendations.

Read the full announcement from the B.C. government's news release.