Supporting communities affected by wildfires
September 12, 2022
We extend our sincere sympathies to communities across B.C. that are coping amid wildfires.
Wildfires not only devastate communities, but force evacuations and create serious health risks for vulnerable people. There are areas of B.C. where the wildfire risks remain high.
In the event that your community is evacuated due to a wildfire, ICBC will issue a replacement identification for free without the customer needing to present identification to process the transaction (some exceptions may apply). This process is in place for acquiring a replacement Driver's Licence, BC Services Card and BC Identification.
This can be done by visiting the nearest Driver Licensing Office. Office hours and locations can be found at: Find a service (icbc.com). If you are unable to visit a Driver Licensing Office for some reason, we will try to assist you by phone at 1-800-950-1498. We're here to help Monday-Friday from 8 a.m. to 6 p.m. or Saturday from 9 a.m. to 5 p.m.
For ICBC customers who need to report a claim related to wildfire damage, it can be done online at: Report a claim (icbc.com) or by phone at any time. To report a claim over the phone call 1-800-910-4222.
ICBC is playing close attention to the unfolding wildfire situation and is monitoring potential threats in B.C. to assist customers and communities as quickly as possible.