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​ICBC reinstates all knowledge tests by appointment

May 28, 2020


After successfully reintroducing additional knowledge tests on May 4th, ICBC will now be expanding appointments to include all knowledge tests effective June 1st.

Starting today, customers can call to book an appointment for all types of knowledge tests at offices throughout the province. Locations offering testing and their availability can be confirmed when booking an appointment. Scheduled appointments will allow ICBC to provide an important service to customers while ensuring our commitment to physical distancing guidelines.

Due to anticipated demand, ICBC is encouraging customers to come prepared by studying the learning guides and taking the practice knowledge test several times to give them a greater chance of qualifying on the first attempt.

Customers can call ICBC's driver licence contact centre at 1-800-950-1498 and leave a voicemail message requesting a knowledge test. Customers will receive a callback from an ICBC representative, who will identify available testing locations and book the appointment. All appointments will be 45 minutes per knowledge test and the number of available appointments will vary depending on location. ICBC will not be offering stand-by appointments at this time. Translation services for knowledge testing will also be reinstated effective June 1st adhering to WorkSafeBC guidelines.

The expansion of knowledge testing is part of ICBC's ongoing commitment to support customers during the COVID-19 pandemic.

ICBC is putting extensive effort into a plan to safely resume road testing, which includes engaging with staff and WorksafeBC on the use of appropriate personal protective equipment, which we are working actively to source. There is no timeline yet for resumption but progress is being made and ICBC will keep customers informed.

ICBC continues to consult with WorkSafeBC and follow the advice of the provincial authorities to find ways to resume further operations that ensure the health and safety of our customers and staff.

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