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Last updated Monday, Nov 29, 2021 02:34 PM

Driver licensing

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​​​​​​​​​​​​​​​Book a knowledge test and other driver licensing services

As the COVID-19 pandemic has developed, we’ve had to change the way in-person visits to our driver licensing offices work to support the health and safety of everybody.​​​

We need to minimize the number of people in our driver licensing offices at any one time. So you’ll need to book an appointment for knowledge tests and licence renewals / replacements, along with most other driver licensing services.

Note: Unpaid debt, such as a provincial violation ticket or penalty point premiums, could affect your ability to renew or upgrade your licence when you visit. If you have outstanding debt with us, please call Account Services (604-661-2723 or 1-800-665-6442) prior to booking an appointment.

Want to minimize your time at the driver licensing office? 

Save time by booking the correct type of appointment. All three service types may be renewed or replaced in the same appointment.​ Just answer these 3 questions:

1. Do you want to book a road test?

If so, you need to book your road test online here.

2. Can your service be completed online or by phone?

These services are available to be completed online or by phone: paying a ticket, proving your driving experience, accessing your driving record and changing your address.

You may also book a review online for an IRP, ADP or unlicensed driving prohibition through RoadSafetyBC.

3. Do you know your nearest driver licensing location?

Use our locator tool to see what locations are closest to you:

  • ICBC driver licensing office: Just follow the easy instructions further below to book an appointment.
  • Service BC Centre: Any Service BC office that also offers driver licensing services will appear in our locator tool. Appointments at these locations must be booked through Service BC.​
  • Appointed agent: Many smaller communities do not have a driver licensing office but are served by an appointed agent (typically an Autoplan broker). Appointments at these locations cannot be made online; please phone their office to ask about in-person appointments.

Note: The driver licensing offices in Chilliwack and Prince George are currently for road tests only. For other driver licensing services in these areas, please book your appointment through Service BC.

How to book an appointment at an ICBC driver licensing office

We’ve sorted our in-person appointment services into 4 groups - A, B, C and D.

Just identify the service you need below, click the link to the app to book a location, date and time. We'll try to serve you as close to your selected time as possible. 

​​Each appointment is reserved for one customer only. Customers may not come in together for service at the same appointment.​ ​​


A : Renewal or replacement of an existing BC licence or ID, and new BCID or BC Service Card applications ​(10 min)

Book a 10 minute appointment for one of the following:

For all other licence or ID service appointments, and those exchanging a driver's licence from outside B.C., please scroll down to D: All other in-person licensing services.

A : Book an appointment



B : Single knowledge test for a new or expired learner’s licence (45 min)

Book a single 45 minute appointment to take one of the following knowledge tests:

Please note that if your learner's licence has expired, you'll need to re-take and pass the kno​​wledge test.

B​​ : Book an appointment



C : Combination knowledge test for a new or expired learner’s licence (75 min)

Book a combination 75 minute appointment to take one of the following knowledge tests:

Please note that if you haven’t passed both the Class 1 and air brake knowledge test by October 18, 2021, you will need to complete the new combined Class 1 and air brake knowledge test. You’ll be required to surrender your Class 1 learner driver’s licence if you’re unsuccessful.

C : Book an appointment



D : All other in-person licensing services (10 min)

Book a 10 minute appointment for any other services not listed above that need to be completed in person, including:

Please note that this does not include appointments for knowledge tests (please see B: Single knowledge test above) or road tests.

D : Book an appointment


What you’ll need for your appointment

We’ll send you specific instructions in a confirmation email and two reminder emails. In the meantime, here are some important things you need to be aware of:

  • Expiry dates: Book your appointment within the recommended period ahead of any expiry dates.
  • Licence classes and types: Find out which licence is right for you.
  • Accepted ID: Find out what types of ID we accept.
  • Fees: Find out what the fees are for your service.
  • Check-in times: For A & D appointments, you'll need to arrive 10 minutes ahead of your appointment time. For B & C appointments, you'll need to arrive 15 minutes ahead of your appointment time. Make sure you consider this when booking.
  • Social distancing: All of our driver licencing office counters are located at least 2 metres apart and feature plexiglass shields.

Unable to book an appointment?

If you're unable to book an appointment in time for an expiration or deadline, you can consider visiting a driver licensing office in person. However, this should always be treated as a last resort.

If you do need to visit without an appointment, please be aware that:

  • Some driver licensing offices have limited availability for walk-in customers.
  • Due to physical distancing guidelines, we are limiting the number of customers in our offices.
  • You should come as early in the day as possible, since time for non-appointment services is limited.
  • We'll do our best to serve you, but priority will be given to customers with a booked appointment.
  • Knowledge tests are only available by appointment.

 Frequently asked questions