Payment plan debt

If you miss monthly payments

If there isn’t enough money in your account to make your monthly payment, you’ll have to pay a service charge.

After three to five days, we’ll try to withdraw the missed payment again. If the amount is still outstanding the next month, we will try to withdraw two payments plus the service charge. If this third attempt is unsuccessful, then your payment plan will be in default and you’ll be billed for the remaining balance (including the overdue amount) and a service charge. Interest is also added after 30 days. You'll still have insurance, but you'll no longer be on the payment plan.

If you still have an outstanding balance due on your account, we may cancel your optional coverage and have a bailiff claim the active licence plates from all your vehicles, which would invalidate the basic insurance coverage on these vehicles. You can avoid this by paying the full outstanding balance. When you pay in full, you have the option to cancel the remainder of your insurance policy term.

If you default on your payment plan

If there's a default on your payment plan, or two missed payments within two years, you will be on a "cash-only basis" for at least one year and won't be able to have a payment plan. After one year, you may be eligible for six-month financing. Once you successfully complete the six-month financing, you may be eligible for a payment plan. 

How to pay your debt

Online

You can pay online through My ICBC (unless this debt is for a jointly-owned policy or registered to a company). We accept Visa, MasterCard or American Express.

1. Sign into my.icbc.com

2. Select “Account” from the top menu

3. Select “Billing & payments”

4. Under “Money owed to ICBC,” select “Make a payment”

5. Select the item(s) to pay and enter the payment amount

6. Follow the instructions to complete the payment

By mail

You’ll receive an invoice in the mail with a remittance slip that you can fill out and return to ICBC.

Make cheques payable to the Insurance Corporation of British Columbia. To pay by Visa, MasterCard or American Express, complete the credit card details, including signature, on your remittance slip. Detach the remittance slip and return in the enclosed, pre-addressed envelope to:

ICBC Revenue Accounting

151 West Esplanade

North Vancouver BC V7M 3H9

In person

Pay in person at an Autoplan broker, driver licensing office or Service BC centre. Autoplan brokers and driver licensing offices accept debit cards as well as Visa, MasterCard, and American Express. Find a location.

Where to pay criminal code fines

Criminal Code fines can be paid at a court location or at a Service BC office.

After your debt is paid

How long will it take for a payment to be reflected on my account?

Online payments will show up on your account within 10 minutes.

If you make a payment at an Autoplan broker, driver licensing office, Service BC centre or driver licensing agent, the payment will be reflected on your account within 24 hours.

Mail payments require processing time of about two weeks. If you need to renew your driver's licence or require vehicle insurance within two weeks, you should make your payment in guaranteed funds at an Autoplan broker, driver licensing office or Service BC centre.

Will I get a receipt for my payment?

If you make a payment online or in person with guaranteed funds, you’ll be issued a receipt.

If you pay by mail, your credit card statement or cashed cheque will serve as proof of payment.

Receipts from ATM machines are not acceptable as proof of payment.

If you’re on quarterly payments

The rules for quarterly payment processing are slightly different. For more information, please contact ICBC Account Services at 604-661-2723 or 1-800-665-6442.

More information

Please see your invoice for the applicable telephone number and operating hours of the department that can help answer your questions.

ICBC administers and collects motor vehicle and licensing related debt on behalf of the Provincial Government. If there is any difference between this information and your financing agreement or any B.C. legislation, then the terms of the financing agreement or the legislation will prevail.