Service Alert
COVID-19:
Rebate cheques will be sent to eligible customers starting March 15, 2021. Find out more.
Last updated Friday, Feb 26, 2021 02:06 PM

About ICBC

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Raising your complaints

If you're not happy with the service you've received from us, we want to work with you to make it right.

To dispute a decision related to your claim, such as a responsibility (fault) assessment, find out about how to proceed on our Appeals and disputes page.

Fairness process

When you have unresolved questions or concerns, talk to us. We'll look into your issue and do our best to find a solution. 

Here are the steps that can help get the dialogue started. 

 

Supplier complaints

Do you supply goods or services to ICBC? If you have a complaint, please let us know so we can try to address your concerns.

Learn how to address supplier complaints.